Stefan Browns Plains

Thank you so much to all of the amazing staff at browns plains.I had the best experience yesterday thanks to Selena, so friendly and professional, so patient and with her hair care advice, I walked out a brand new me, just what I needed, so I can't thank her enough. and of course to the bright and bubbly Sienna, just her happy friendly service was so refreshing. I will definitely recommending for friends and family to go there.Tracy T

I got my hair done at the Browns Plains store a few weeks ago and I was very satisfied with the result. I was taken in straight away and seated, despite being slightly early whereby, I was offered a complimentary drink and snacks. Sara did my hair and she consulted me regarding how much I wanted to cut off, the colour and the style. We found a photo as a reference for the hair colour that I was after and she perfected the colour. At the end of my appointment, my hair was healthy, soft and smooth. She recommended a few products to maintain my hair and provided me with an explanation on how to use the products. I have been using the products since and they have been great with keeping my hair feel soft and smooth.

The young man that did my hair was friendly and so professional.His work was out standing

I went in today for a fusio scrub and treatment. Jess was amazing and I highly recommend her at the browns plains stefan's

Love this hair salon have been going for a while now. Thanks Sharnie for your work on my hair today I’m so happy with it. This team always go above and beyond to make sure your happy with the result and all the staff at the salon are so nice and welcoming.

Strongly advise against going to stefan Brown Plains. Went in for a trim and some thinning. Paid alot for it. And went to straighten my hair a few days later and discovered a massive chunk of hair had been cut out of the back of my head. The hairdresser said nothing about her mistake! Was so upset when I found it, as it has taken me years to grow my hair.

Went in to get a wash, blow dry and straighten with the lovely Jess. She had a chat to me about my hair and we worked out what she was going to do. She was pleasant and understood when I apologised to her and said I hadn’t had the best day. She did a great job of my hair and I left feeling better than I had all day. Thanks Jess!

Went to enquire about a haircut for my child and waited for someone to come to the counter and no one came. Could clearly see 2 hairdressers in the shop and they both noticed me and seen me waiting. Ended up leaving. First rule of customer service is to acknowledge the customer, even if you are busy a “hi how are you going I’ll be with you in a sec” is courteous and goes a long way. Didn’t receive any acknowledgement. Good Customer service at this shop is lacking. Lost a customer before you could even get one.

I was amazingly looked after by stylist Tom. He made me feel very welcome, at ease and attended to all my requests. Super friendly conversation and environment. Will definitely be back!