Castlereagh Imaging Cremorne

I was given a quote for an ultrasound over the phone. I double checked the amount on the same phone call, to confirm the total cost for my situation. When I arrived the price was almost double.Staff were friendly, but could do nothing about the bill or explain the quoting error.I had no choice but to pay the inflated amount, if I still wanted the ultrasound.

This place is amazing!I just went through a very hard time with a knee injury and everyone was so amazing and flexible understanfing the urgency of my case.Can't recommend enough! Excellent customer’service!The report and images came very quick and the report was extremely accurate and complete.

They sent me a text with no confirmation of the time or date. I thought my appointment was at 3pm and they actually rang me on the day to move to either half an hour earlier or later. You can't move patients whenever you want, they have schedules!!!!! I wanted to have my appointment but they said that they were booked out for the day even though I waited TWO WEEKS for this booking!!! Absolutely no sympathy from the receptionist! I have a lump in my breast that needs to be checked and waiting ANOTHER 2 WEEKS would be STUPID! DON'T GO TO THIS PRACTICE IT'S A RIPOFF, SO GLAD THAT I DIDN'T HAVE TO PAY! I REPEAT DON'T GO TO THIS PLACE, THEY LACK EMPATHY!

What a great experience from getting booked in the same day I called to the Lady doing the MRI who was a hoot and jack wheeling me almost to my home cause the crutches were hurting my arms.Fantastic experience5 starsLaird

It really builds confidence when dealing with such great people at Cremorne. The reception staff are always friendly, helpful and professional, even after all the nonsense they have to put with from impatient people. Ben is very kind and considerate, Margaret is just a delight and very gentle and Virginia is also very professional and kind of hot with her MRI Queen" vibe. Imaging at Cremorne is an excellent place with the best people who will really take care of you."

Didn’t check my referral form and sent my results to a practice where my doctor doesn’t even work and then told my doctor over the phone that the results were normal but actually there was an injury. When I was there everyone was friendly and helpful but unfortunately just a bit lazy when it came to the results! Disappointing especially as it’s you are paying out of pocket!

Terrible experience with MRI this week. Plenty of other places to go.

The receptionist told us to wear a mask when no one else was, not even herself!Felt like it was only because we areChinese.MRI staff were very good.

Really appalling unprofessional service. Was quoted $190 for mri scan but charged $290 Turns out that the cremorne machine is not licensed so no Medicare rebate. Asked for a refund about 2 weeks ago but they haven’t responded appropriately. Also asked for a tax invoice but they haven’t responded.

Needs improvements..Reception area need some process improvement so the patients don’t have to fill in each form separately and return for the other!MRI and X-ray staff very friendly and helpful!Waiting for the MRI results for days as apparently doctor did not have time to summarise findings and send to the GP!?