Crumpler - Melbourne CBD - Flagship Store

Recently I returned from Barcelona, a city of such beauty, where the people seem so chilled compared to here or USA. They warned me about pick pockets and leaving bags around. My Crumpler messenger bag looks newish, despite being 10 years old. My bag and I are inseparable at home or abroad as my friends will attest. In a Barcelona cafe I felt a tug where I had placed the shoulder strap around my leg. The woman in the adjacent table clapped loudly and the thief disappeared. Survival 1. Then later in my trip I mistakenly left the bag in a romantic setting at a Dubrovnik Hotel. The next morning I recovered it from the barman thankfully. Survival 2. The point to this story is my Crumpler bag is with me nearly all my waking life ( I also have a Longchamp smaller bag for special occasions). My ex-colleague suggested the brand and explained to me Crumpler was designed and made in Melbourne. Prior to that my boss from London travelled here with a Crumpler backpack acquired in UK. Spain may have Zara, UK has Harrods but we, folks, have Crumpler. A story of survival and success.

The only place in Melbourne that I could find the full range of bags and salesperson helped me thoroughly. Such a different, stylish & incredible range to suit every need. I would like to recommend them and will definitely visit again because of the quality of their products.

Went on a Saturday (04/06/2022) to get a bag but it was too small for my intended usage so I went down the next Wednesday (08/06/2022) for an exchange for a bigger bag. The staff was helpful and nice during both visits and the exchange process was smooth too. Loving my new bag now !

Great service at the Little Bourke Crumpler store, specifically to the woman named Dom who served me. I love my new green bag that she helped me pick. Quality of the bag is also wonderful.

I went into the store at 3.30pm on a Thursday. The staff member there was assisting another lady and did pop over briefly to assist me. As she was busy I was happy to wait. Another sales member then returned and seemed too busy to assist me. It’s a tiny store so I wasn’t easily missed. Once the other woman left I assumed I’d be helped, however both members of staff chatted amongst themselves despite seeing I wasn’t sure what I was doing with operating one of the bags. In the end I asked for help and was given a very quick demonstration at which point the two staff members went back to chatting about what a lovely family the previous family was they had served. I waited a bit longer but in the end gave up. I felt totally invisible and unimportant to them. What a shame as this was my first time in a Crumpler store I had traveled to see. I needed a larger bag for my nursing degree and work requirements. Very disappointed.

Went in yesterday to check out the Billy bag. First the shop was closed. When it finally opened after 2:30 the girl working upstairs was assisting a buyer. I waited. While I was waiting she decided to serve some bloke who just rocked up wanting a bloody camera bag. Waited. Waited some more for some kind of acknowledgment. Nothing. Walked off and bought a similar bag elsewhere up the road.

I ordered a bag on a Monday to be delivered hoping I'll have it by the weekend. Emailed on Wednesday wanting to change to click and collect as it hasnt been shipped. Get an email Friday saying they missed my email but Cam from customer service saved the day by arranging one at the cbd store for me to pickup that day! Great job Cam! staff at store were great too!

Very poor service today (12/6) by staff. Went around 4pm. Girl appeared to have her date / bf in store and was happily flirting away while oblivious to customers.Guy was equally spaced out and offered little assistance.Came all the way to city to buy a bag with my sister and left without said bag due to lack of customer service.A bot would have been more proactive and helpful.I welcome management to contact me to discuss.

Great friendly service from the team at Crumple Little Bourke Street. They made my decision so much easier....good customer service shouldn’t be this rare.

very friendly staff and beautiful shop! Love it