Jellis Craig Armadale - Real Estate Agency

Not responsive, not respecting the tenants.I have never moved into a property as unclean as the one I rented from this real estate. There is no way a proper bond cleaning has taken place but they tell you it is ‘reasonably clean.’ Unless a revolting dishwasher, dusty windows, cobwebs, ….mean ‘reasonably clean’ on another planet!Very slow in doing the repairs and replying emails.

I would give zero star if I could. The worst rental property experience we ever had. Never got things fixed on time, we lived without blind in the main bedroom for about 4 months even after putting in request to get it fixed for so many times. Shower slide door never got fixed, it use fall on us while in shower. When we left the property, got it professionally cleaned but Jellis Craig made us pay another $900 to get it cleaned. They will try to take as much money from you as they can. Filthiest service ever.

We are incredibly grateful for the support Will Bennison and Gaby Carr provided during the sale of our property and purchase of our new property. They were appreciative of our needs, provided sound advice regarding the preparation of our property, provided regular updates during the marketing phase, and provided the best result for the sale of our property. We have no hesitation is recommending them to others.

Brought a property through Jellis Craig armadale, and the agent who sold the property didnt even come to congratulate and handover keys, told to collect from reception. And no champagne or care shown. Selling the house to me was just a number for him. Disappointed with the treatment n lack of care given by the agent. Hope you improve.

Jellis Craig & Will Bennison gave me first class service in every way. The expertise, skills, consideration and care for me and my family from Will Bennison and his team were exemplary. Thank you again.

We'd purchased an investment property from this agent. the lease was expired couple of months before settlement, Jellis Craig property management team Caterina Polydorou didn't stopped there, She helped us find new tenant straightaway and transferred to us at settlement. we have no time to waist to receiving rental. Caterina is knowledgeable, and patient. We are very happy with her.

Property manager Leah Andrews was rude. No responses, nothing got fixed (e.g. blinds in bedroom, rotten window frame). Would not recommend unless you want to be treated like a second class citizen.After we moved out, following the process including a professional clean, they have been withholding the bond with no communication. Again being completely ghosted. So unprofessional.

Avoid leasing your properties with this branch.We have had multiple property managers (they can’t even retain their staff) over the past 5 years manage our two rental properties.They are very poor communicators and take a very long time to attend to and resolve and issues. Very unprofessional and rude staff, when said we are going to terminate with them we got “no worries”. I had to chase them up about status of our property one month post vacation of our tenants to enquire as to the status of our property. Had not heard from the new property manager who took over our properties. Provided with photos in the inspection report but no comments or comparison with the status of our property prior to being rented.

Caterina & the Team @ Jellis Craig have been exceptional.. we had our property listed for rent with another agent for months in just a week or so they secured an excellent tenant. We should've moved sooner, they have all the tools to the get the job done. Very efficient and communication was fantastic ! Thanks again Caterina & Team !

St Kilda - The rental representative said, You are 5 minutes late