York Castle Hotel

Went to this pub for lunch on Sunday the 15/01/23 with a group of people, first grabbed a drink which was fine. Looked over the menu and decided to get the nachos went to the bar placed order with young guy at the bar asked for no salsa and the guacamole on the side as I have a tomato allergy and he said yup ok, waited least 20 mins for food ( not bad ) than my nachos come out and the meat part of it has all sauce with tomato seeds in it which I am anaphylactic to went back to the bar the old lady was behind the bar and I said Hey is there any chance I can swap this with something else as I am allergic to tomato which I had explained already the lady looked at me in disgust and instead of offering another meal of same cost said well your going to have to pay for another meal and wait for it I was a bit taken a back that she wanted me to pay for another meal so I just said oh ok um can I get chicken Cesar salad, than I had to go grab my wallet as I didn’t have it on me as I wasn’t expecting to be told I have to pay for another meal!!! Came back with my wallet and I just said sorry can I change it to the cheeseburgers and the look and attitude I got from this lady was disgusting!!! She huffed and puffed and was so rude , than I waited about 50- 1 hours to get my very lack lustre cheeseburgers !!! This lady shouldn’t be in customer service the food wasn’t great for the price and they aren’t attentive to people with allergies I definitely won’t be eating there again !!!

Impromptu dinner. Ordered hamburger and chips, and Nachos Mexicana. Best Nachos ever. Friendly and helpful staff.

Buyer beware, we booked last minute after being at the races through the hotels website, only to arrive at the hotel at 6.45pm to be told there was no booking showing, payment had been taken?could have written a load more about the situation which was handled incorrectly and as a result we never stayed and drove home. Poor poor experience, wouldnt recommend to anyone. Such a shame as York is a beautiful place. Would stay at Settlers, friendly and welcoming

Location is beautiful , One staff member however some is one the rudest grumpiest most unhelpful people I have ever come across, Looking at some of the other reviews, I'm not the only one to have experienced her wrath and she wasn't just having a bad day , She basically threw my partners drink at her across the bar . Not sure if the owners ever look at these reviews but for the love of god that woman has to go before she sinks what should be a jewel in the Wheatbelt.

We were a bit sceptical after reading previous reviews though the pub was recommended to us by the Tourism Centre. We were pleasantly surprised with a lovely fish of the day dinner served within 10 minutes. The staff were very friendly and efficient.

Great pub with great food at a good price. Staff are friendly, professional and happy to help. My steak was perfectly medium-rare. Central location .

In my opinion there has been a LOT of unfair, unnecessary negative reviews regarding the staff and facilities of this establishment.Having spent time there ourselves, my travelling companion and I found only 1 thing that was annoying about our stay at The Castle. The minifridge in our suite had a noisy motor. (Which, when reported to management, was immediately swapped out for a silent unit.)That was It!None of the rude or belligerent staff that previously had been claimed to happen.It was great food, not cold, not late, not tasteless and considering what we pay for food in Perth, totally reasonable prices.The rooms are totally satisfactory, yes - there are a few polyfilla patches where paint has been damaged and repaired, but they are obviously in the midst of being repaired.This is called ongoing maintenance" not "shoddy workmanship".We brought the negative Google reviews to the attention of the manager (Tracy) who honestly told me that she had not seen them and therefore had not had the opportunity to reply.Seriously reviewers

Lost our booking twice. Noise all night. Other guests partying in corridor. Don't bother I had no sleep at all, glad to leave early and get away from the place. Rooms need to be updated from the 70s

Upon arrival we were told we had no booking by a rude lady. We did have a paid in advance booking and showed the two staff members at the desk all of the paperwork, which included their phone number and email address. We were then told that they knew someone has been impersonating their website. We were given the option of paying again or leaving. Having driven for several hours and not knowing if there was anywhere else to stay, we had to take that option. There was no sign of sympathy and no apology, despite saying they knew about a “fake website problem”, and not having addressed it. This should not have been our problem but they dumped it on us completely. We then told the manager would send us a letter to confirm their position, so we could present it to my wife’s bank as proof. They didn’t send this, they didn’t answer their phone in the 2 days since and they didn’t return any messages.This was only half of a saga that has cost me over $300. Unfortunately I accidentally left my new shoes in the room. I know exactly where they were but when, after 2 days, when they finally answered their phone (no message replies), they insisted the shoes were not there. The cleaner went into the room as we left. They must have my shoes.This is not a place to trust. Even if they did happen to be right on both counts, which is doubtful, we experienced rude responses to our concerns and almost non existent communication. I would recommend avoiding this place at all costs.