dusk Narellan

Amazing staff!! Especially from this girl named Emma. She was sooooo nice and so very, very helpful. She was so considerate and assisted me in buying my new, all time favourite diffuser and now my house has never smelt better! This girl deserves a raise and is had made my day. Thank you, Emma!

Love their products

Big thank you to Ebony at Dusk Narellan, who helped us choose a Xmas gift for our son's girlfriend. I have worked in customer service for over 35 years, and I was impressed with her professional and friendly attitude.

Went in the store,two women standing behind the counter,couldn’t even be bothered greeting me,didn’t even look at me,I walked around the store and they just talked to each other,no offer of help no interest.will never enter this store again,the rudest staff I’ve ever encountered

Very helpful the lady that served me very happy with what brought

Awesome store. Great staff. Reasonable prices

I went into the Narellan Dusk store today to return a faulty item without a receipt; where my mother had spoken to someone the day before about an exchange and they were lovely to her. However, my experience was no where near lovely.I had explained everything to the retail assistance about the exchange and was expecting a simple exchange. Instead, the lady was very rude and condensing. I understand the circumstances are not ideal and that it is close to Christmas but I don't think I deserved the rude and judgemental service from her. Anyways, I was able to finally get an exchange when she saw her friend and she basically kicked me out. She claimed the store was very busy and didn't have time to deal with the exchange (the store had a few people and there was no one lining up to be served).I am thankful for the exchange but I will never go back to this particular store as I felt very uncomfortable and judged.

I visited the Narellan store to purchase a gift. I was greeted by Lilly (Lillian) and she was extremely helpful in answering my questions, held a lot of knowledge regarding their product range and even wrapped the gift for me as I have a hand injury. I also think the layout of the store has been well thought out and well organised, it's easier to move around between displays than most other Dusk stores I've been to; though still have the same broad variety of products.

What a lovely experience. The manager ‘Lily’ was so honest and thoughtful in her suggestions. I walked away feeling happy, feeling that I wasn’t pushed into a sale, great little chat and overall just a nice shop… I was also able to use the membership rewards right away :) thanks so much Lily, appreciate it!

I have worked in the sales industry for years, even at high end prestige car dealerships, but the best and most personal customer service I have ever witnessed has been at the Dusk Narellan store. My puppy tipped over and smashed my girlfriends oil diffuser which held a lot of personal value which has been discontinued for quite some time and in a simple 3 minute phone call Celeste dropped what she was doing, made some enquiries and found a direct replacement available for me to pick up today at another store. To some it’s a small thing that “is part of the job description” but it goes much further than that.Only 2 months ago they assisted getting a replacement power cord aswell.Every time I have walked in that store I have been treated as if I’m buying a $20,000 watch by every single staff member.Thank you Celeste and the team. Your efforts do not go unnoticed.