Star Track Express

Driver didn't attempt to deliver the parcel nor come to the address. Received an email and text message stating Attempted delivery - no one in attendance" but there was no attempt to deliver or come to the property - security footage to prove the lack of attempt to deliver.No one will pick up the phone and cannot attend on a weekend to collect yourself. What customer service....."

Very poor service!!! Horrible experience from this company! I was told that they don’t know who their driver and cannot locate my item in their warehouse. They could not even contact their driver to find out, “They don’t even know who their drivers and no contact”. Wow talking about secure delivery!! Overall very poor customer service!! Never use this courier company!!

Unanderra depot - wow!! I would leave 0 but that’s not an option..Got an attempted delivery via email.. our security cameras confirm that there was no attempt made at all despite the package even having authority to leave.. tried to talk to the staff member about this and mentioned a lot of bad google reviews saying this happens constantly and she walked off telling me to just leave another review and she didn’t care. So arrogant and inconsiderate.If you don’t want to be employed at a company find a job you want to do and move on.. stop inconveniencing the customers

Stanley sent me tools. For a week no sign of goods coming. Contacted the sender, got the tracking number. Checked, attempted delivery was a week ago. Definitely did not see the 'sorry we missed you' card in the mailbox. Checked security footage. The delivery was indeed attempted, but nothing put into mailbox. Called, the long message goes that they will not tolerate abusive behaviour. In other words, we are not going to invest in our service, we just take your money and pretent we will deliver. Then the message advised to arrange redelivery from their website. Tried 2 different computers with 2 different browsers. Both attempts end up with 'Something went wrong'. Still on the call. Eventually goth through. The lady on the call was nice and took all the time to make sure the redelivery will not fail, so at least this part of the service works. I will raise with my emloyer (Stanley) to use another service, and they send big volumes.

Got a card saying to pickup from the depot. Went to depot and they said it's not there. Tracking says it is there. Looks like they have no idea where it is when the driver could have just left it in a safe place at my house

Called to book a pickup and the service person was extremely Rude! They sighed all the time when I was speaking and then they yelled at me for not knowing information that wasn't available to me!I don't get how a person can be so needlessly rude to a stranger on the phone, when it's literally their job to answer phone calls!?I hope I never have to use Star Track again

Lazy and incompetent, austpost shouldn't be using these shonky couriers. It's easier to write a card than actually deliver a parcel. The worst.

It is astounding that in 2023, with technology and logistics systems across the world at their most capable level in history, that Startrack Wollongong cannot provide a more accurate delivery window than 'between 9:30am and 5:00pm'.Moreover, this is for an address ~6km from the onboarding depot.

Poor service!! Was waiting for my parcel the whole day and certainly got a message saying that you need to collect it from agency. Tried calling them but they have no customer service representative. The guy didn’t even bother to enter the building. security room is there plus I was waiting for my parcel the whole time.Pathetic service indeed!!!!Definitely be reporting to Aus post (Their parent company as well)

I ordered a parcel through star track, I was sent an email from AusPost saying they would hold it until 15/11/22. When I arrived at the collection depot on the 14/11/22 they had sent it back, and said the onus was on me to organise the package to be resent. The lady at the counter was nice, and said this happens all the time" and "I wish they wouldn't send those emails" indicating this is a long standing problem that they have not resolved. She said that their policy is that they keep it for 7 to 10 days before returning it."