Australia Post - Matraville Post Shop

Rebecca the Supervisor" is more interested in arguing and being weirdly defensive instead of helping to solve problems. Stay away from this shop."

Same comment as many others re pathetic Matraville area post delivery for packages requiring signature.2 August 2022, Driver to Little Bay didn't even wait for one second after ringing the door bell (quickly taking a photo to prove he tried"). However the door was deliberately left open (with screen door locked ) so there was obviously someone home but he/she just left without calling out / trying to get the attention of the occupant. My elderly mother (recipient of letter) heard the bell but by the time she walked from back of house to the front door he/she had gone (with the letter). The notice in the post box saying that collection is now at Matraville Post Shop was delivered by post the next day (rather than trying to deliver the actual item!)I paid for Express priority registered mail!Now my 85 year old mother is worried and stressed about how she is going to get to the Matraville in the next 5 days and not catch covid etc etc. Thankfully we have friendly neighbors to assist. Absolute disgrace Aust Post.Think about your customers please!Probably just a scam to make people come to the "Post Shop" so they can entice you to buy all the non post office stuff they seem to flog! Just do what we paid for please!"

This is generally a very busy post office. I have found the staff to be extremely helpful especially when needing help on how to post parcels the most efficient way. They work very quickly. Some customers however need to have a bit more patience and not be so rude to the staff.

Early Postal parcel pick up was closed, as well as closed during lunch time 12 - 1:30pm. Auspost need to have Saturdays opened here, including early parcel pickup, they need to realise that people have full time work 9am to 5pm (plus commute times) Monday to Friday. Its very poor taste from Auspost that this is still an issue. Staff here are lovely and put up with alot from customers. Just disappointed in operating hours from Auspost.

Suppose to have a delivery today and they didn’t even bother to attempt delivery - sent it straight to the post office for collection, no calling card and only knew once my tracking updated. I also work from home so know they didn’t even try.Any other delivery company other than Aus post is fine but have never had a delivery once from Aus Post in my 7+ years. It’s a KNOWN issue but they won’t attempt to resolve it.

Very bad service!bad attitude!even didn't receive any notice ,just update on web ,you needs go to take it by yourself!we are always home ,no body tried to deliver to us !please do your job !you are paid for doing this job !also the people work on counter,it's not my fault go to ask your serch my parcels,it's your Job !

In store staff are pretty good. The parcel delivery drivers however are absolutely PATHETIC! As almost everyone says, they don't even bother ringing the doorbell despite someone being home. They just shove a card under the door and shoot through. So, we (the customer) are paying a fee for a service we don't receive! If the average person did this, we'd be locked up for theft and/or fraud. Australia Post, you are worse than pond scum! LIFT. YOUR. GAME! Where's the 'no star' option????

I can not thank the staff at Matraville Post enough. The lines are massive down into TK Maxx, they’re copping abuse left right and center from customers who don’t understand the simple action of bringing ID to pick up a package. The shocking swearing from male customers I’ve seen multiple times, these staff members really handle themselves well but it worries me that there’s no security for such a shifty area.Every time it looks like there isn’t enough support or staff and they’re doing their best but sometimes unfortunately due to circumstances and lengthy transactions sometimes the lines build. This seems like head office being unorganized issue. As most large companies I guess. Thank you Patty Siri and Bek for always keeping cool calm and collected and assisting me any way you can. Always polite, prompt and with a smile. Your service is appreciated and so sorry for all the nastiness I see every time I come in from other customers. You guys are amazing!!! Customers need to be more understanding and supportive!!!!

do they even read reviews? aupost matraville delivery person should be taken off his contract to deliver parcel. there are million other people out there who would gladly take their position.-ring the bell and wait atleast 2mins then you can leavei understand there are other items to deliver but ringing bell ONLY then leaving after 2 seconds doesn’t mean delivering

Classic old school post office. Long lines during lunch time as staff goes for lunch.