Pizza Hut Guildford

The Worst pizza i have ever had, I always order pizza from this store but since their boss isn’t in the shop the staff makes worst pizzas u have ever seen or had, though I asked them enough toppings and less cheese but they always make it with full cheese and less toppings. I have told them multiple times but they never hear their regular customers, this would be my last order from these guys and I wouldn’t recommend this pizza shop

Friendly staff. Reasonably clean store. I bought two takeaway pizzas - it took only 16 minutes for the pizzas to be cooked. The store has COVID-safe measures in place. There are two tables in-store and a TV. There is parking located down the side of the store - alongside the street that comes off the main road (Woodville Road).

Never became unsatisfied. Excellent customer service and the piazzas are tasty.

Sometimes good and other times terrible. They often get the add-on to pizzas wrong. Tonight, I paid for chicken to be added to two pizzas. There was no chicken on them, and there is no way to contact the store. I spent about 40 mins trying to contact them, and every time they picked up, the store person mumbled something that i could not understand. then the line would drop out. After 40mins of trying to contact them, the line would not even ring. Cola, garlic bread, and two pizzas were good, but the two pizzas missing the chicken were horrible.

I ordered 2 large pizzas both with stuffed crust and the requirements was not met also they delivered 45 minutes late and not with the pizzas that I ordered, I ordered bbq meat lovers and a super supreme with bbq sauce with stuffed crusts. These two pizzas definitely are not the pizzas that I ordered. Also when I called the store 5 times they did not answer 1 call. Very disappointing, as I really like Pizza Hut since I was a little girl. And since it was 45 minutes late the store has already closed and even if I tried I would not have been able to call in and tell them this is not my order and costing me 45$ for this two pizzas I did not order. Not going to order from Pizza Hut again.

We ordered 8 pizza last week for our lunch at office, pizza was fresh and customer service was fantastic, thank you

Ordered via a delivery app and the food was unfortunately delivered to the wrong house (Not Pizza huts fault) however after receiving a refund and re-ordering the food, I was told that my order wouldn’t be processed because “someone had already picked up the food”.After explaining that it was a completely different order number they still refused to give the delivery driver my order, and asked me to cancel. The delivery app then refused my refund as I cancelled the order. Disgusted that I was treated like a criminal.It’s just a pizza, drink and a side. How hard can it be surely!?!!

All outlets have same pizzas so nothing different here. It's just the service that matter. This place has got a good service and a friendly staff. My pre ordered pizza was served early as I reached before time. Cleanliness is upto the mark.

I ordered delivery at 6:15PM from the Guildford store and received terrible service. Given that it was raining, I submitted my order online for delivery and was told that my order would arrive at approximately 6:48PM. No issues so far.When the real time tracker progressed to the driver picking up the order, it didn't track where the driver was. I assumed it was just a problem with the browser and waiting for my order regardless. At 6:55, I was told that my order had been delivered and completed.Although it was 7 minutes late, it was understandable - it was wet driving conditions and sometimes delivery takes a bit longer. However, the problem was that I hadn't received my order. I hadn't received a knock on my door and my order hadn't been left outside my door. I tried to call the Guildford store but was told they were busy and transferred to voicemail, where I left a message and was told they would call me back. After 15 minutes (and another call to the store - busy, leave a message), I decided to drive out to the store to find out what the problem was. I had paid $47 for my order including delivery and now I was going out in the rain, which I selected delivery to avoid.I got to the store at 7:20PM where the person at the counter told me that the order should have been delivered. After a few moments, I was able to convince him that I had, in fact, not received my pizza because I wouldn't have driven out if I had received it. He called the driver who advised him that he was still in the process of delivering. The driver arrived at my house at 7:23PM (more than an hour later) and my wife was home to take in the order, while I was at the store. The man at the counter explained that he was completed the order on his end before the delivery had been made and he offered a drink from the fridge as compensation - the value being less than the delivery fee I paid in the first place.I am absolutely frustrated at the lack of communication, considering they could have called my provided number to let me know they were running late. I didn't even receive a discount or refund for the inconvenience caused.