Barbeques Galore Artarmon HQ

Friendly service, but needs to carry more in store stock. Most times I have visited has resulted in me ordering parts or accessories in as they don't stock it.

Terrible after sales support. Purchased the most expensive Z&B BBQ. After 12 months the burners gave out. Some of the plates fell off due to rust. The BBQ is in an Alfresco area under cover. Contacted support 10 times to get help. Eventually got a response saying that rust isn't covered. Contacted them a further 5 times to say that the burners are actually unusable as parts have fallen off. Eventually got a response to say they will ship out new burners. That was 2 months ago and still waiting. Tried to contact them again but ZERO response. Time to talk to the Fair Trading.

If I could give 0 stars I would. The absolutely worst service I have ever received.What was meant to be a seamless delivery of our new bbq, assembly and take away the old bbq which we paid EXTRA for, has turned into a 3 day ordeal.Having to take 3 days off work is an absolute joke with barely a sorry on their part and no reimbursement of any kind is absolutely disgusting.The new bbq was dropped off with the staff not knowing the bbq was meant to be assembled and the old taken away. When we rang the store we were told it was booked onto the wrong courier by accident and they would send someone out the next day to reconcile everything else. The next day a man came to assemble the bbq when asked if he was taking the old bbq and boxes he said that it was not booked in so he did not bring the appropriate vehicle. He then called the store in front of us and was told it was not booked in properly at their end. When we called the store the staff lied saying they had no idea that anything had gone wrong and never received a call.We are still waiting for the old bbq and boxes to be picked up which we again paid an additional fee for. We have now been told it would be Monday and they would text today with a delivery time. This has failed to happen. We have had staff dodge calls, or promise to call back and nothing. This was not a cheap bbq paying almost $4000 you would expect premium service. Absolutely disgusted. Do not buy from this store unless you want a headache and to loose money. We should of read all the negative reviews before hand.

Great product but delayed arriving. Delivery didn’t show twice. Reorganised several times and part of order still missing. Still not resolved. Don’t pay for delivery in my experience and only buy the product if in stock.

Sadly, as per the previous review, we would give this store a 0 Star Rating as well. We didn’t even buy the BBQ due to absolutely terrible customer service and an uncaring attitude. In this environment if a retail store doesn’t go above and beyond to get and keep a customer, then I give up!

6/6/22; Thanks to Ben for finally resolving this ... how simple it can be when a phone call is made to the client to address the issue.. as opposed to automated responses/request for case nos. etc.. which drags on and on.. a quick call, agree to actions, rectify and move on... it's that simple.Thanks again to Ben at Artarmon and Ricky in the Customer Care Team20/5/22: another 2+ weeks have passed by with no contact from this retailer. AVOID AT ALL COSTS - as any need to them to follow up with essential customer service will be largely ignored.I note the owner" response to my review.. I have no case no. as I did not get any feedback after an initial email response from Manin that this was being referred to the Warranty Team. So I would suggest you follow up with Manin or the Warranty Team

I ordered some flame tamers back in April 2021 and still awaiting delivery at the end of Sept 2021. Numerous calls to follow up with the same low level and no commitment of response. The worst level of customer support ever encountered with any business. If you could give negative star rating it would be minus 5

Provided excellent service. Rang a number of other stores to obtain the bbq equipment we wanted. Confirmed availability and had it put aside at another store ready for pick up. Added a discount without even being asked

Akhil was really helpful, he made sure we got the right product for our needs. Very knowledgeable about all the products

I recommend going elsewhere to buy BBQ. Put a deposit on $1k smoker and was told at the time that for $100 they will deliver on 29th otherwise I can pick it up on 5th myself from the shop. No update or phone call received. I've called the shop on the 5th to check and the guys was absolutely hopeless on the phone. Told me that he doesn't know when the order will arrive. Then he told me that the manager will call me on 6th but noone did. Today is the 7th and noone provided any ETA or update. Seriously how hard is to follow up with a customer who actually willing to spend money at the shop. I would recommend going elsewhere rather than buying from these guys.