OnTheGo Phone Repairs & Computer Repairs Melbourne CBD

The owner were really nice, good job and he charges you the correct rate.

they might be good for common brands ..apple , samsung, lg etc ..but they do not have a clue with other phones .....i assumed because that were situated top of china town they would have knowledge of large asian phone manufacturers... Nope, dont have a clue with some.

Terrible! I told the staff the issue of my macbook screen lift and the sensor affected by the light from the lifted screen. They told me that they can fix it, but they just stick the corner of screen, the backlight still comes out and I need to press the leaking place to make the sensor works. I can see the light leaks from the camera.

Agree with all other reviews. I was brushed away impolitely immediately upon producing my warranty receipt. No questions of how the crack appeared on my screen protector shy of 2 weeks after it was installed. Immediate blame was on customer despite not dropping phone! I was just shocked to be brushed away so quickly.I was recommended $30 for this screen protector but was later told a $69 one would have been better protection?Something was amiss and being a novice at technology, I trusted this organisation. I believe I deserved to be treated a lot better. Perhaps advice what I could do next rather than be dismissed. Simply shocked and disappointed.

Poor quality replacement glass and installation on my iWatch.Two minutes after I left the store the screen started displaying cracks, and when I returned to show the staff I was blamed for the damage and told that it was from impact against something.Very poor customer service.

The glue came off the first time and I had to go back for a second time to get it fully fixed.The guy also asked for my password which is very creepy imo.

The attitude of the staff is very poor. I know what's the problem on my PC and I just need them to replace that part for me. However he said he didn't care what I thought and I must pay $30 first for them to check what's the problem and I couldn't intervene in anyway. He even said “if you already know the problem, go back and fix by yourself then”. By the way, last time their quoting for my phone's repair was $80 higher than other places I found.-edited-You totally don't understand what I am complaining about. It is not about you need to do a test, it is not about how much you charged. Things about desktop PC is a collaboration between you and your customers. Adequate communication is necessary as people would have their special needs. No one should be isolated from the whole repair process. And remember you are nothing like the Apple Store, so trust doesn't exist in the first place, no one should trust you at first. It's upon your actions and choices to establish it with your customers and to earn it from your customers.

OnTheGo phone and computer repairs is the single best repair store I have been to. Chris was an absolute legend and helped me with completely no notice and immediately serviced my phone. Without his knowledge and expertise my phone wouldn’t be working which would of interferes with my work hugely. I’m hugely in debt and he gave a good discount for me when I needed. Thanks

I don't recommend OnThe Go for desktops.I had issues with a recent PC build and gave them my computer to help diagnose/repair. They came back saying it was a problem with the CPU, but the story was confusing as they switched up saying it was the motherboard at one point then going back to the CPU. They didn't have the means to actually test the CPU. I sent it back to Mwave for a warranty and they deemed the CPU fine.Giving them a brand new CPU, they them came back saying there's now a problem with the Power Supply, saying it wasn't working now. They demonstrated how it wasn't working, so fair enough with that one but would've been nice to know last time. I got a replacement power supply.On my next return. they said that the motherboard was the issue. Frustrated with the unprofessionalism, bad communication and inconsistencies. I went to pick up my computer to take to another store. The communication and the way they weren't able to properly diagnose the issue showed me that they were put of their depth with the repair/diagnostic job with not being able to test specific hardware pieces to find the issue which is what I would've wanted. I'm sure they have experience with desktops but from past experiences with computer repair stores they seem unorganized.When picking up my gear, 3 days after the motherboard issue, the parts were scattered around the shop in the open. I had to search the shop myself to locate parts of my computer for them.

It had a definite tech swish and I am excited to feel part of it ...the repair is done just have to pay and feel the hoped for brilliance of the “swish” in action....mmm..will let you all know...！！stars are up in that sky ....stay flying....x