Ciao Cafe & Cakes Queanbeyan

This was so disappointing. I came here about a year and a half ago and while it was simple, it was nice. But oh my gosh today was so underwhelming.We had two milkshakes and two burgers. Milkshakes were nice. But it took about 25 minutes for the burgers to come out, though the cafe was not busy whatsoever. And these burgers... were so cheap and bland. The hamburger didn't even have any sauce on it. I was going to ask for sauce but by this time, we just wanted to head off. The chicken schnitzel burger was quite stringy.There was no atmosphere, no music playing and the staff just seemed like they didn't want to be there. I see the owner's response on another review that new management took over in February. It tastes like they want to go as cheap as possible. I have no urge to return and it's such a bummer.

The service was so disappointing. I told them I’ll be picking up a cake at 10:30 and it wasn’t ready until 11:20 and the manager was rude as well, didn’t apologise for the delay and assumed I was making fun of the staff and even when it was cleared up that I wasn’t, she didn’t apologise. Won’t be coming here again.No actually, let’s clarify a few things.1. if you looked at the emails we’ve sent back and forth, you would see that i said pick up time was at 10:30.2. You could’ve easily sent an email yesterday that the pick up time would be 11 instead of 10:30 as I requested before.3. My friend and I never made fun or even talked about your staff in anyway. We were waiting for the cake and talking to each other and joking around. What do you want us ro do while waiting, not talk to each other?, that’s absolutely ridiculous.4. You should take a good look at yourself instead and try to think about how you can change before you tell me to take a look at myself.Your behaviour towards me was actually disgusting, the fact that you didn’t let me explain myself was rude. I sent thé deposit on the 8th of june and told you to get started on the cake, so how’s that my fault that you weren’t able to get started on it until saturday?And no, I didn’t collect the cake at 11:06. Your staff came up to me at that time telling me the cake would be ready in 2 minutes, mind u I was checking the time and I couldn’t collect the cake until 11:20.

The most affordable cafe we have been to in a long time! Travelled from NSW & couldn’t believe a small coffee was $3.90. Back at home we pay a minimum $5 for a coffee these days! Bacon and egg roll was only $6.95! Again at home we pay $20+.Staff were very polite and food was unreal! Highly recommend.

I took a few small cakes from there the other day, they were really well made and kept the left over in the freezer, they turned into the best ice creams ever, which shows that the cream and other ingredients used were fresh and well put together.Only thing I'd want to mention is that, it would be really great if they had smaller versions of their larger cakes or had slice options. As most of the time people would want to just try them out.

Came to Ciao cafe & cakes Queanbeyan for breakfast whilst in town. Lovely little cafe with a massive selection of cakes and a small range of hot pies and sausage rolls. Staff were awesome and clearly this is the local for people because they knew everyone!! Coffee was really good and pie was great! Fast, reasonably priced and in a great location. Would highly recommend!

Great food, service and coffee.Unfortunately reviewing the toilets on a busy day. Hot water in the sink, hand soap and paper towels No toilet paper, unclean but this is most likely because they are so busy.

Lovely local business with super friendly staff. They make great coffee and amazing cakes too. I was picking up a kids birthday cake this time and it looks amazing. There was a slight delay but they took good care of me while I waited. I'd highly recommend them and will be back in the future.

Coffee - 3Food - 3Service - 2Venue - 3Vibe/Ambiance - 2Accessibility - 1TL;DR: Slow service, average everything else. Accessibility is limited to outdoor seating, didn't check bathroom. Didn't try the cakes but they look great.Was third in line to order, which took 15 minutes. The system crashed when my order was going but the waitstaff didn't seem surprised by that, just frustrated.We ordered a chicken schnitzel burger with added cheese, a beef burger, a latte and a chocolate milkshake.The milkshake came out after about 5 minutes, but the coffee didn't come out for 20 minutes. It was theb that I noticed all the people who had ordered before us still sitting at empty tables, some still waiting for coffee, all still waiting for food.The coffee was fine, but I would come here over McDonalds, particularly due to the speed of service.The burgers were very average. The beef patty had 0 noticeable seasoning as did the store bought chips. I don't think the prices are bad but they aren't exactly accurate considering the quality.Won't be returning, wouldn't suggest the venue to anyone either. There are enough options nearby to avoid this place.I didn't try any of their cakes, though they look excellent.

The cappuccinos are 3 out of 5 and the service is very slow with a 2 star rating, I waited 10 minutes for a cappuccino which I was the only person in the shop at the time. Other people came in after I place my order, they where served and had their order and walked out of the shop and I was still waiting for my cappuccino. A friend also told me they got a coffee and pie their a week prior and had to wait for over 15 minutes as well and by the time they got their order their pie was cold. My friend said they will not go to Ciao Cafe and Cakes again, I will go elsewhere from now on for a cappuccino.

Great friendly staff bacon egg roll was nice and beautiful cakes