Douglass Hanly Moir Pathology Summer Hill

Needs to either retrain staff or get more well-trained staff.Butchered and bruised my arm drawing blood, it was very painful.Nurse made it out to be my fault that I hadn't drunk enough water (I had 2 litres). As soon as she'd puncture the vein huge amounts would flow but she'd move around with the needle too much slowing down the pressure and having to re-puncture.

I have never felt faint, been sick, or experienced ringing in my ears after having bloods taken or during. The complete lack of respect I just experienced is appalling - my knowledge of my body was ignored on multiple occasions. I know that my veins collapse and are thin (no matter how much water I drink!), so I told the pathologist this. I was ignored. I then asked them to take blood from my other arm and I was ignored. I then told them the blood can be taken from higher up my arm or from my hand as Id rather the pain than feeling and hearing them unsuccessfully take blood from my arm. I was ignored. The pathologist tried to take my blood unsuccessfully THREE TIMES USING THREE SEPARATE VIALS. She then tried to tell me that i was feeling faint/ill because if how many vials they needed to take. That was not the reason. The reason was that they refused to listen to my request on multiple occasions and proceeded to disrespect my body and knowledge THREE TIMES. This isn’t necessarily the reflection of this pathologist but more so the training they are given about listening to patients. Ive never left a bad review anywhere but I was so rattled by this.

Quick, kind and caring service.Came on a Saturday at 10:20am, there was never more than 3 people waiting.

When I tried Leichhardt branch today there was a super long line, but pleasantly surprised to get straight through at Summer Hill. Staff were very friendly and I was in and out in 10 mins.

Very rude staff. Unpleasant, abrupt manner. Don't even acknowledge you when you walk in the door. No greeting whatsoever. One of the two women watched tv while I had my bloods done and when I had a small coughing fit and was trying to clear my throat she did not even ask if I would like a drink of water, just kept watching TV. I had to return the next day and once again, they barely looked up when I arrived. I may as well have been invisible. What's with the attitude ladies, drop it. There's no need for you to be so cold and clinical. Won't be back.

The rudest, most unprofessional lady works here. I've had the misfortune to encounter her twice and it's driven me to find another provider. There are some incredibly friendly and skilled nurses here but she casts a shadow over the whole operation. And l'm not scared of needles. Couldn't imagine how horrendous she'd be if you were

I was nervous to come here after reading some of the negative reviews but my experience was quite the opposite. The lady who took my blood was extremely caring and very thorough. She chatted to me throughout and then took extra time at the end to apply pressure which most nurses don't even bother or make you do it. 20 min wait time on a Friday morning and results by Monday. The only thing I'll mention is the phone number listed does not pick up.

Had my gestational diabetes test completed here. The staff were lovely and very accomodating. I dealt with Lily-Rose & Tracy completed my test/bloods. Positive experience. Highly recommend.

Went in to get a urea breath test on Saturday. This lady named Corrie is so so rude, started shaking her head as soon as she sees my referral. She is annoyed that she has to do this for me on a busy Saturday because the test is going to take 15 minutes. She made me feel very uncomfortable and as if it’s my fault that I come in for this test on a Saturday morning. 8 minutes later as I am ready to take the test, she said “stand up, take your mask off, don’t breathe on me”, as if I have some kind of contiguous germs as soon as I take off my mask. Extremely unprofessional! She does not deserve a job where you’re supposed to be helping people who are going through health issues.