TILE CLEANERS

These guys are unreliable. I booked a concrete clean and seal for my residential garage floor a month in advance of the booking date. The booking was pushed back on two occasions the day before the appointment was scheduled. To compensate they offered an $80 discount so I rebooked a third appointment. On the morning of the appointment the contractor turned up and said he didn’t come equipped to use the rotary machine (as confirmed when I booked) to clean the concrete and was going to give it a jet spray which would make a mess over the walls and ceiling, instead because head office didn’t give him any specific instructions for the job. He also said he’d have to go back to the wharehouse to get plastic covers to protect the fixed cabinets (even though I went through this extensively with the company when I booked and they assured me their workman would come prepared and cover up the cabinets). He said he had another job and may or may not be able to return. I called the company and they had no idea the contractor left and had to call him to find out what was going on. Then they called me and said the roatary brush would be ineffective and that they need to take a layer of the top of the concrete which would cost an additional $60 per square metre, or an extra $3000.00 !!! I cancelled the job. I will never approach these guys again. They don’t bother coming out to the site and then pass on jobs to unreliable contractors.

Would not recommend these guys! Organized them to come out and seal my bathroom and ensuite but didn't show so called and got told they were coming tomorrow and they forgot to tell me. Then got a call 2hrs before they were meant to arrive the next day to say there weren't coming AGAIN. Meant to come today and surprise surprise had to call as they didn't show!

Just had Mark come to clean and seal my marble floors. Now I can rest easy knowing they're protected for 15 years

They bombard you with emails and texts confirming the time and date and tell you about a penalty for cancelling the appointment. But they changed the booking at the last minute, but didn’t inform me until I called them to find out where they were. The new arranged time was cancelled at the last minute. Still waiting for them to turn up for the third appointment time. I have called them several times this morning, with a different person answering every time, if they do answer the call. If I do get through, they say they’ll be calling me back but don’t. They sound disorganised and very unprofessional, in fact they were quite rude on the phone. I’ve given up with this company, I wouldn’t trust them to do the job. I can see from others reviews that unreliability is a problem with this company, and the customer service are very slow at responding. They have totally lost my trust, they are a joke!!!!

Without a doubt one of the poorest customer service experiences ever - being triple handled at my initial enquiry stage none of which was coherently managed across their team, system generated spam emails with incorrect details, first tiler sent did not have suitable skills or equipment and failed to undertake the work and the second attempted to cut tiles with a grinder and not a tile saw (likely subbies from hipages!), and now after chasing my deposit refund for weeks im still ignored after contacting Daniel (call centre), Jenny (accounts) and Frank (logistics) which im now seeking my bank to reverse the payment on this basis. Please do yourselves a favour, dont engage with this company as you will be left disappointed - they have absolutely no idea how to run a company and couldn't communicate if their life was dependent on it! Your tiles and floor are not worth the risk.

The tile technician arrived over an hour late with no apology. He further did not introduce himself. The job completed was disappointing. No manual scrubbing occurred. The fee quoted was not inclusive of GST so the final bill was a surprise. I would not use this company again.

Steve was very professional and did an amazing job, cleaning our bathroom. Our bathroom looks like new. We would definitely call them again when required. Also, thank you for coming in short period of time.

Thanks to Steve my sandstone pavers look like new again!! Highly recommended!!

No show for 3 consecutive appointments having confirmed all by phone shortly before they were meant to come and do the job. Also wouldn't answer the phone on the days they were meant to be on the job. Fool me once shame on me, fool me three times get the lowest rating for a review I can possibly give.

In legal action with this company, do not use. Caused irreparable damage to my business and refused to resolve after orders given by the courts.