Bannockburn Veterinary Clinic

They look after our rescue cat Tigger whenever we need checkups, medications etc for her. Can't fault them so far so highly recommend them. A+

Have used this clinic for over 15 years and always had full trust in them and always recommend to others, unfortunately my last 2 visits have not been the positive experience I have had in the past. I understand things are still crazy after covid and staff are strained but I cannot go back and have faith our fur baby will receive the best care delivered with understanding and compassion compassion

Quoted a price on pick up the price had increased when there was nothing extra done or provided. I rang to talk to them about it the receptionist ask the vet to call me to talk about the bill but the vet never replied.

Used to praise this place to all. Suddenly I find this practice like so many others. Pushing unnecessary procedures on clients, not being truthful and seemingly unconcerned with client concerns. Looking for a new veterinary practice with better ethics.

Really poor experience. Don’t recommend you taking your pet here.

young lady very helpful when i lost my dog. great service and understanding

I have been going to the Bannockburn Vets for many years with many pets. All my pets loved going there. All the staff are fantastic. But I had to have my old girl put to sleep on Friday, I would like Elliott to know how much I appreciated how much he cared not just about my Lara but also about how I was feeling. Thank You for remembering Angus & saying they are going to be together again. It really helped me. You are always the one I want to take care of my babies from now on. Once again Thank You Elliott.

Receptionist was very friendly.Vet was very caring and informative.Didn't feel rushed

This veterinary clinic is in my option the best in the entire region! I had only ever utilised this clinic for equine services up until my kitten was hit and severely injured by a car. We had taken him to the Geelong Emergency Vet as it was after hours. After he was taken out back and sedated, there was a very long wait, to where we where advised he had a broken leg (externally obvious from clear back end deformity) and that we where required to pay around $500 from memory upfront for an overnight admission to either decide to euthanise or await review in the morning by an external orthopaedic surgeon. We where advised that the repair of our cats leg would cost upwards of $6,000 best case scenario. I had brought up concerns regarding his obviously strange breathing and was advised that it was due to shock and sedation. Despite not having the money, we opted for the external review in the morning as this kitten was a very cherished and therapeutic animal for our teenage daughter with complex PTSD. We decided to contact Bannockburn veterinary clinic who without a single second spared, organised the transfer. I had then called and requested transfer of X-Ray images from the Geelong Animal Emergency Centre to which we where told there weren’t any! This was a strange as we thought that the long wait from them taking him into the consult room to sedate and plan treatment was because of the X-rays. Dr Peter Bond who is my equine vet, immediately reviewed the kitten and asked me if I had noticed his breathing was irregular to which I told him i had and that I was told by the GAE clinic that it was shock and sedation. Peter immediately xrayed our kitty to find that not only did he have a complet leg fracture, but the car must have ran straight over his middle, and he had a ruptured diaphragm, so all of his internal organs where in his chest, basically rendering his insides as a complex soup. Looking at the radiology images, it was almost impossible to singularly identify 1 specific organ. Peter was very honest and upfront about the complexity of the surgery and survival rates. He laid out the exact costs, and his plan to do the most risky parts or surgery first in a linear fashion, to ensure patient stability, prior to continuing on to the next stage in order to reduce costs if he was not to make it through the ordeal - particularly as he had now been close to 24 hours from injury to treatment. So in the end, our vet Peter, rather Wizard, managed to piece together our tiny cat. He put back every single organ making sure there was no damage to each, repaired the diaphragm, put back together his little leg with steel rods and kept him admired under close observation for a few days to ensure he was stable and on the mend. In the end, we only paid $6,000 in total! Only a very small portion of that contributing to his leg. Our kitty is living a perfectly happy, fulfilling life like nothing ever happened. Today, he still climbs our security screens all the way to the top and flops around like nothing had ever happened! We have not since and will not go to any other vet clinic! If you are looking for a vet clinic where you get the best care and treatment backed by a wealth of experience (in years and practice) clinicians with top lever education, true passion for what they do, currency and up to date knowledge of “evidence based best practice”, all treatment options available including best case scenario within your budget (without the default being the “best” and usually most expensive treatment or euthanasia) and complete honesty plus full disclosure of costs, payment options etc, then this is the clinic for you. If you have been given an impossible ultimatum, quote or just want a second opinion for any reason regarding the health and treatment for your pet, i would personally not recommend any other clinic, no matter that travel distance. Bannockburn Vet Clinic, we can not thank you enough and are so pleased to have such brilliant service within reach to facilitate extend, quality living for our fury family!

Friendly, professional, very knowledgeable and helpful when it came to assessing my guinea pig. Very happy with my experience and not as pricey as I was fearing. The staff were caring and understanding and couldn't ask for better. Would definitely recommend.