Alpine Retreat Mt Buller

A very bad experience last year we drove for a few hours to reach there then we were told our booking was not accepted, there was no room for us. The staff offered no help at all, kids were extremely disappointed. Will never visit again.

Great staff. Shout out to Jamie who was super friendly and helpful. Rooms comfortable and warm. Great hot water and heating. Recommend stay if you want fuss free accommodation

Stayed at the start of September with my daughter, hospitality of friendliness of the staff was nothing short of exceptional! Found reception very helpful, with any queries that we had.The food was fantastic. A plate of food, was a plate of food! Struggled to finish most of the time!Very very relaxing and enjoyable stay! Only issue was,I should have booked an extra couple days!Look forward to coming back next season and staying for longer!Cheers!

Enjoyed the week here. The place is old but more than sufficient. Good pub. Nice food. Rooms aren’t anything special , but their warm and do the job. Pool and spa, again old but did the job after the day skiing. Most staff are young, but they do a good job, give them some credit.Cheap accommodation, with breakfast included.Thanks Alpine.

If i have to sum it in one word: SHAMEFUL.From the moment of the reservation to the check out:- after the booking we tried to contact the hotel multiple times (for over a month) both over the phone and via email and never received an answer- upon arrival the room was dirty to the point we had to ask to be cleaned again- it was the week before the start of the season but, we understand you still have tradies, the common room was full of tables, chairs, boxes of glassware and so on- multiple times tradies and staff members tried to enter our room as the were unaware there were guests in it- the pool was being filled- continental breakfast, let's talk about that! the cheapest sliced bread on the market with only one type of jam, butter and honey; 2 juices and cereals that were in the dispensers since the summer season, so stuck we had to open the top to take them out- you advertise yourself as family friendly, yet on thursday your pub played extremely loud music until 2 am (the floor and windows were vibrating) while in all the common areas you have signage to request quiet after 11 pm- while i was in the common area one of the owners discussed private payment arrangements with one of the employee who was sitting right next to me and babysitting their son at the time- at the time of check out we were giving all these feedbacks to the receptionist and the owner walked into the reception without even acknowledging us.- only positive, Georgia, one of the staff members. She was really lovely and genuine in all our interactionsWe didn't feel welcome at all, if anything we felt like we were invisible or undesired.We understand that the beginning of the season is a very stressful moment as we both worked in hospitality for several years, but if you cannot provide any service to a bare minimum standard, don't offer a room for almost $300 per night.Unfortunately we will not return, nor recommend this place

One of the few places open in the off season. It's pretty simple and low key with old-school decor, which is also part of its charm. The staff are friendly and the food pretty good given how off the beaten track it is. The on tap beer selection is pretty small but also covers most bases.

These guys are insane. They go above and beyond, every time, for every customer. For only two of them running the place, I’m genuinely impressed every time I come here. Keep it up fellas

Great place to stay in the summer. Room was clean and neat. Staff are super friendly, great location. Nice to have the bar and restaurant in the same place. Food is great and very reasonably priced for the location.

Excellent ! Rooms a little dated and could do with a good carpet steam clean internet as promised nit working ! Yet do not let that detract from the place !!!

Stayed here during Targa High Country. Lovely little ski lodge, great food at the restaurant and staff are very friendly and helpful. Highly recommend.