OSMEN Outdoor Furniture

I just want to say that Angie is a true representation of customer service,From the initial purchase right through to delivery. She gives a honest opinion and won’t let you pick a piece of furniture just for the sale. But what really impressed me about Angie was the delivery, my delivery was packed wrong by the warehouse (bar table too short and missing cushions from lounge) and I was very upset and distressed to say the least as was unable to use my new furniture and had people coming over the next day for daughter’s birthday. It was Angie’s day off and after hours of arguing with service department to to please re-deliver missing items from warehouse, was told that no delivery trucks were Available and that I would not receive my items that day, so to my surprise Angie had organised 2 people from head office to bring the missing pieces of furniture and she also turned up at my place to make sure I was happy and that all furniture was correct. I have never experienced that before especially when it was Angie’s day off and she really didn’t have to help but she really cares about her customers, which is why I’m giving 5 stars despite the whole delivery experience because I feel Angie is a asset to Osmen and if Angie had not done what she did I would still be waiting.

If you buy furniture from castle hill , ask for Diljot. She was extremely helpful and very friendly. She said the furniture would arrive on the last Friday on the month and it was delivered exactly on the day.Love the setting , very comfortable and it looks really nice.Would recommend Osmen Castle Hill Thanks Diljot for your help.Lucia

Angie was such a great help even though there were hiccups along the way due to corona delays. She was always keeping me up to date and making sure I understood the circumstances. She's a great asset to castle hill store.Maryanne

Purchased and installed an Eclipse 4 metre umbrella. I had this installed with concrete laid and it looks fantastic. I particularly want to call out Angie at the store, she went out of her way for us to arrange the installation with the builder and follow up for us. I could not have asked for better service, it was incredible. As long as Angie is around, we'll be back for more!

Today we happily purchased a full outdoor Granada lounge set and set of five cushions, all thanks to Angie’s expert design advise. It’s exactly what we wanted and at a great price. We are putting this review in to appreciate the wonder advise and service Angie has provided. We recommend everyone to purchase at this store.

We purchased our outdoor furniture from Osmen furniture Castle Hill store. Angie and Ritika were very helpful. The quality of the furniture and service was outstanding. Highly recommended.

This store is beautifully displayed and the staff ( especially Angie) are really helpful. I went in, not quite sure what I wanted and she was so helpful and informative even discounting one item for me. Her communication is excellent, she phoned several times to update me on my order’s expected delivery time. I would highly recommend this store.

Purchased an outdoor extendable table which was delivered within a couple of weeks and assembled on site. The guys were courteous and cleaned up after themselves, which I appreciated.

To everyone out there, please refrain from buying anything from these people. They are fraudsters and should not be trusted at any level. If it happens that Osmen is THE only option then order the stuff which is on the floor stock. Do not order anything which you don't see. There is no connection between Marketing, Sales and logistics. Thank God we were lucky to get our money refunded from these fraudsters and this was also a herculean task.We do understand that these are tough times and we have always abided with all the service providers with reference to delayed delivery schedules etc but these people feed on your trust factors.Visit them only if this is the last option for you to survive.