TriCare Head Office

Our late Mother was found injured in the car park garden in the rain late at night at Easter, 2 years ago having exited via a staff door at Tricare Kawana Waters Aged Care facility. We have never received a report or apology from Tricare, as promised. Our Mother was not a wanderer, never left the facility alone, lived on the second floor, was slow on her feet and had sensors on her bed and chair. The managers showed the utmost disrespect to our family. In the absence of followup by management we contacted the Tri Care director Peter O'Shea, who took no interest. He was also not interested in ideas about best practice in aged care. Our walks during lockdown were recinded 2 days after we complained to the commission about this incident. Other families, in a similar situation, continued to be given visitation rights. Sadly, the toothless commission still chose to accredit them and placed no sanction on this facility, despite the fact it was never reported under the government's Serious Incident Reporting Scheme. Aged Care auditing needs a serious overhaul. Fatty sausages with gravy served for Sunday lunch when lamb roast on menu; boring lifestyle programme; inadequate and poorly trained staff; inaccurate care plans; no toileting schedule.... our elderly and their families deserve much better. Given the hefty accommodation bond, daily fees and government subsidies, it is clear that these homes put profits above care. The extra service fee is a total rout- apparently never audited. Do not bother to send your insincere response tricare.Readers please know, my sister and I are health and education professionals and speak the truth.

No respect no loyalty no manners i am giving feedback as behalf of my friend he works there always overload working and no self respect always Manager compared with nationality and gender base be careful guys Manger always support there own country worker no help other nationality person experience from Tricare