Direct Vet Services

Direct Vet Services have been a great support for our fur family. From yearly vaccines for our kitties, and helping us navigate end of life care for our pup, they were able to answer any and all questions we had.Particular shoutout to Dr Karen and vet nurse Aleisha for your kindness and care.

We've been coming here forever. Karen and the team have always been excellent. We recently had to put our dog down and the compassion and understanding was incredible. RIP Tsavo pig ♥

I wish I had of read the reviews before attending this vet clinic. As it turns out, I spoke to several friends who have attended here before and never went back due to horrible experiences. I can’t understand how after servers reviews of the same nature and complaints, you still operate in the same way?Waited over 40 minutes for an appointment with no apology or explanation, and when asking how long it would be as I had another appointment I was met with rude responses and whispering between the staff.The vet called my 9 week old kitten feral and acted as though she despised cats. Additionally, had her dog laying in the room whilst she was treating other animals making loud noises - which is why my ‘ferral kitten’ was acting SCARED. I’m honestly in disbelief how this vet clinic can operate in this way.I don’t think you realise how bad the word is surrounding your vet clinic and when you ask locals, their response is ‘do not go there!’I will never be returning but I do hope you take the steps to better your practice and customer service. It was the worst I have experienced.

I cannot speak highly enough of the amazing staff at Direct Vets. I predominantly see Dr Sarah or Dr Karen. I have always found them to be Extremely thorough and caring towards my dogs and myself. There may be times they are running behind but that’s totally understandable when emergencies arise all the time . I have been one of those emergencies and when my boy had to be put to sleep Sarah didn’t rush me. She stayed with me and we cried together. I was given the time i needed and not rushed. Thank you Direct vet staff. It’s not an easy job you do but my family will be forever grateful for your care. Archie, Alfie and Buster x

To the whole team at Direct Vet Services, thank you for your wonderful care for our pets. It has been more than 10 years that you have seen the ups and downs experienced when we have the fur family. We appreciate the attention and professional care that is always given.

This is a very caring vet. I have no fault with the service they provide and their caring attitude towards the animals I have brought here.I have had extremely positive interactions with the vet nurse and vet.However I am on a pension and asked for a quote before tests for a nose swab for my cat. They quoted me $30 under what they charged on the invoice and are yet to respond to my email enquiry about the price being higher. It's a lot of money when cost of living is so high and I wouldn't have approved the test on this instance.To their credit they have been incredibly compassionate with me when my dog was being put to sleep. I was just a little disappointed in my recent visit with my cat because quite frankly that took $30 out of our food budget.

$89 to put my cat into the computer system. Apparently my cat is pregnant, due next week but I don't think so, she actually lost weight. Mabey she just had worms or ate a large bird. For that price I would of hoped for an ultrasound to make sure she is pregnant. I hope she is, I'm so excited

Not a good experience at all. We took our cat there trusting that they could complete our overseas paperwork for our beloved cat. Not only were they the most expensive vet but they were unable to complete the paperwork officially.Secondly, they stuffed up the date on the paperwork, then claimed to us that, quote “that’s the date you advised us to put”, (illegal also), one day after the deadline with customs requirements and then tried to wriggle their way out of it, blaming the vet’s handwriting.They finally corrected the paperwork but no apology was given, full price was paid and we felt completely disgusted with how they handled a simple mistake that could have been fixed and admitted to.The only person there who had any decency was a guy who stepped in to rescue the situation and offer us some wine, which we neither wanted or accepted.Thanks so much guys, not! A little honesty goes a long way, huh!

Amazing service and care over many years with our 2 dogs and 2 cats. Dr Karen always professional and helpful, with great tips on keeping my pets well. Referred many clients and all have been so happy with the great service!