Officeworks Hornsby

The self serve printer is in the narrowest part of the store where people have to walk past to get to the till. So you're trying to do your thing while constantly getting in the way of people, very annoying. There's plenty of empty space next to it where it would fit too. Bad planning.Also one lift wasn't working, the working lift's call light wasn't working and one of the printers was printing lines all over the photos.

After Officeworks incorrectly started a bind on a project that I worked very hard on as a Christmas gift for my niece, Mandy from the Print Services area came to the rescue.She was extremely helpful over the phone and even more so in person.I give 4 stars to the store for covering the cost of re-printing at short notice and fixing the error and 5 stars to Mandy for sorting everything out so that my little booklet project was ready in time.

I have a conference to display at - I ordered a banner on Saturday, it was ready Monday. I put in an order for flyers and they had them done in a day. And the prices are pretty good too.Tommy from the print department is my hero.

It's a pretty big store and they usually have everything I'm looking for. I go there to print out documents and the price is reasonable, cheaper than having a printer at home for me. They're open until 9pm on weeknights which is great.

Says one thing on the phone and acts another way when visited. Warranty products aren’t honoured the way as other Officeworks outlets do. Disgraceful. This kind behaviour brings the consumer trust on Officeworks. Wasted 1.5hr of mine, and they debated on the minor variations of a M7 monitor with me and even went to the lengths to prove that the power cable used tied up may cause product faults. Absolutely time waster and I wouldn’t recommend them at all.

I just wanted to applaude Emily as she was happily helpful to this 70 year old when unsure of technology. Thank you Emily, as a face of Officeworks, you shine!

VERY RUDE costumer service. I called them just to ask if my item is ready for pick up, just for confirmation before i drive there and get it. The guy there was very rude! He had stated “Well then there’s your answer”, i was politely communicating with him. However he just had to make it a very difficult conversation!! Definitely will be sharing my experience to my families and friends! Worse costumer service! Should train your workers better! It is not hard to be polite and nice when the other person is being polite back!

Asked for two posters signed by a very famous Australian racing driver to be laminated on a Tuesday night. I was told the laminating machine has to warm up and it will be about forty minutes before it will be ready. I left the posters with the store, as I couldn't wait, and left my contact details with them. A few hours later, just before closing time, I received a text message that they had been laminated. The next time I could get to their store was on the following Thursday evening, which I did. When I asked for the said posters, and explained them in detail, an extremely uninterested employee looked for them in an extremely casual manner. Even after explaining that they were approximately A3 in size, he looked at and under boxes about the same size as a mobile phone would come in. At this point I became suspicious as he continued to look in ridiculous places. After some time, and after he asked another equally uninterested employee, who had no idea, and had never seen my posters, he shrugged his shoulders and said can't find them, along with a pathetic sorry. I gave them my contact details and told them to alert me if they find my property. Well, still waiting and have not heard a word yes or no. It is very unprofessional that completed jobs do not have a dedicated area to be stored ready for pickup. I can only conclude through the very strange behavior of the staff, and that my property was signed as I stated earlier, by a very famous and well known Australian, that someone just may have taken advantage of this opportunity. Don't think I will trust my property with this store again, and to my detriment, lesson learned. Interesting reading many of this stores reviews, many being negative, that there hasn't been any reply's by management to try to improve their conduct. But after this experience one should not be surprised. On a positive note, there are plenty of other of their stores available, try them, just not this one.

Helpful personnel and good variety of products. It also has 2 levels of undercover parking.

I went to officeworks Hornsby for ten photo copies of a a4 paper. Rate displayed was self 10c and assisted 20c. I chose assisted one because I didn’t know new technology. But this young man charged me $15. I was surprised and ask why? He said it’s coloured and both sided. Surprisingly there was no any information about it. I recommend if there are more information , rates are displayed and person at the counter explains it will give customers more trust in officeworks.