Freedom - Caringbah

I purchased a Palm Beach Collection wick trimmer on 22/6/22. The item had no price on it so I asked the assistant to check the price for me, she advised that it was a clearance item and the price was $14.97. I purchased the item, trusting that the assistant knew what she was doing!! I was also advised that I couldn't return as it was a clearance item.As I was browsing the internet that afternoon, the same wick trimmer kept coming up in ads from Freedom Furniture for $11.50, discounted from$12.95.I sent an email to Freedom Help Centre explaining that I was overcharged for this product as the assistant had put it through as an Ecoya brand wick trimmer. I was sent an automated reply from 'Customer Experience Team' saying they'd be in touch soon. After a month, I'm still waiting for a response. I know it isn't a huge amount but this just reflects the value Freedom places on their customers, very disappointing!!!

Our experience has been poor. No service. Damaged cupboards. Dirty supposedly new cupboards with no assistance. Avoid.

We received the Tilda Buffet few weeks ago. The product was damaged during manufacturing. It has been 4 weeks and still no refund and no one has come to pick up this product. I am really disappointed with their lack of communication and customer service. No one can help us over the phone, they keep saying make a claim online" and it takes up to 5-10 days for someone to reply back. I am extremely frustrated with our experience with Freedom."

Purchased two rugs from freedom Caringbah. Maria was so helpful, and had a lot of knowledge about their product and design.All the staff at freedom Caringbah were so welcoming I would highly recommend it

We went in today on a whim, looking for an outdoor setting. We had the help of Annie at the Caringbah store and she immediately helped us to find the product we saw online. She helped us imagine what it would look like in our home space and we played musical outdoor living space with the furniture. Her assistance and time was appreciated and we happily bought all our outdoor furniture with her. She made this process very easy and she was a pleasure to deal with.ThanksChris and James (Kirrawee)

Thought we would get a quote on a kitchen renovation here. Started Quite well in-store and we booked in a visit.The manager called to confirm the appointment and threw in We're featured on The Block" (Red Flag) The young man arrived

I have bought many items from Freedom Caringbah over the years and have always been impressed with the team and store. Freedom furniture looks great and has lasted me well (I've had some items for 6+ years, and going strong). After noticing a small fault in a recent purchase, the team were super quick to organise a replacement for me. I'll continue being a loyal customer here for sure.

0 stars if possible. I went in to freedom in February to buy couches was told that it would take 4-6 Weeks to deliver, which is a reasonable timeframe. Paid for the couches. When I got home I realised that on the receipt it said 6-8 weeks delivery which I was not informed of when I was paying. A couple weeks go by and I receive an email to say my couches will arrive in early May. I went in- store to ask why they did not warn my about the 6-8 weeks delivery time that changed from 4-6 weeks. Lauren the manager" extremely rude and has absolutely no costumer respect says that the couches are only a week away and if i wanted to cancel i would have to lose 20% of what I had already paid. This lady refused to even hear my opinion and told me she would not continue to talk to me

Delivered a lamp to my house that had a sticker on the side of the box saying “Shade Dented”.This store knowingly delivered a broken lamp to my house and are now refusing to take it back.Melissa from Freedom Caringbah is now making demands and trying to issue a refund but will not take back the broken junk they delivered.

Amazing Store! Very kind and professional managers and stuff members! They really listen to clients and make everything to make you feel happy and willing to come back. A very good example on how to be good business.