Apex Airconditioning

I asked Apex to quote on an air conditioner in my office. I used them 12 months ago and found them prompt, friendly and knew what they were doing. This time, the technician called me as he was approaching, the quote was provided quickly and he advised 2 units that would suit my needs. Nothing has changed thankfully. They are still reliable, prompt and good to deal with. Not like the other 2 I contacted - one was a 'no show' and the other turned up late without even notifying me.

we have our ducted air con installation done a while ago, the guys that install the ducted air con broke our ceiling. we told the installer Apex, and they send someone just do touch up like 3 brushes on the ceiling. The worst thing of all this is the aircon never works. We complain thoughout the year and get bounce between Daikin and Apex techinician... Daikin said it is installer's problem, and Apex said it is Daikin issue. We are stuck in between until one techinican from Daikin found that there is a leakage somewhwre between the indoor and outdoor unit, and it is installer's fault. With that report, we called the installer Apex a lot of times but keeps getting empty prmose that they will come on next visit but never comes around for months. By this time wr have passed our warranty period. This is truly bad experience we practically pay for ducted airconditioning for nothing. We have talked to Daikin a lot in the hope they can pressure Apex to do something. Not recommended for any service given our experience.

Just had Apex install Fujitsu airconditioning in 3 rooms. Daniel came twice before installation to ensure that we would get the most appropriate units. Their tradesman were clean and tidy and did an excellent job. Would recommend this company.

So I spend the day hovering to and from my house for the Apex person, who was going to move our air con ducting in the roof - they change the booking on us without telling us - then they arrive an hour later than the booking they changed.The serviceman arrives, goes up the man hole, tells me he is confused before he goes up. I have to repeat the job details three times (move the air vents to the outer wall - see that isn't hard is it?) - he comes down five minutes later and tells me that the horsehair and plaster ceiling is fibro and this isn't really the job they do. When I asked what the jobs they did do were, he said commercial. Odd considering reviews here talk about home air con work and he agreed to come to my residential home and went so far as to climb into our roof.I'm fuming - I've spent half a day at home, he blamed the woman in the office (of course!), and mumbled an apology and left. We now have to delay other workmen because of this and start from scratch.

I needed Air-Conditioning for my home, in readiness for the forthcoming winter. I contacted Apex Air-conditioning and I was sent a very experienced estimator. The representative arrived on time and represented Apex astonishingly well in his demeanour, knowledge of the field and above all, his remarkable business acumen. He was able to give us precisely what we envisaged for much less than we had been previously quoted. On the day of installation, the installation team arrived bang on time. The experienced team leader reconfirmed my expectations and work soon began. As an engineer of several years experience myself, I can confirm that every single screw was correctly placed, Apex staff were professional and extremely focused on the task at hand. All the four units (considering the intricacies involved) were fully installed and commissioned on the same day. I would recommend Apex to anyone who needs a First-Class Air-Conditioning company for their next project.

Great customer service from the quote right through to installation. At each stage they showed up when they said they would. The team was also willing to think creatively about the various options to suit my needs, especially when compared to the other places I got quotes from. Workmanship was fantastic and no mess left behind afterwards. Very happy with the result.

Had a long drawn out saga with Apex Air who were very quick to bill highly and very slow to deliver any results. Paid out multiple hefty call out fees to Apex with the result of one zone motor replaced and didn't receive the promised service. Ended up getting the aircon fixed by dealing with Daikin direct who fixed everything same day without multiple call out fees and learned that the Apex Air diagnosis was completely erroneous.

Apex installed 3 Daikin inverter reverse cycle wall mounted systems in November 2018.All 3 systems have been serviced annually since that time (not by Apex).In the past 4 weeks, 2 of those systems have failed due to cracked pipes and gas leaks. This could only happen through workmanship. Unfortunately, the warranty does not cover workmanship. I have had to now, essentially, pay for the installation of another 2 Daikin inverter reverse cycle wall mounted systems (with a 5 year warranty that covers workmanship).

If you had asked me 5 years ago I would have happily given Apex a 5 star review. Their installation service was great and the first 3 year maintenance agreement went well. 5 years later when things started to go wrong with a $10K unit they were almost obtusely unhelpful and despite me organising to get the problem part for free from the manufacturer they were unwilling to even look at the job to repair it. This is despite me being more than happy to pay their quoted repair price. Multiple calls to the manager to discuss the issue went un-returned. This experience has ensured I will never recommend them to anyone again.

Sent an email to get a quote.. I got an email back stating that they are booked out and are no longer quoting for work. Here's a hint...change your website and don't waste people's time by asking them to contact you to get quotes.