OTR Newton

Tfffr for the first video on YouTube

Not bad

You guys have been smashing out some amazing coffees lately. Thank you!

This store fails to value your time and patronage. Basic customer service skills do not exist at this store.I attended this store to purchase a couple of Moe Dogs and Shakes. The male staff member who served me proffered no greeting, never even bothered to make eye contact, tried to hide behind the coffee machine to avoid serving me, was incapable of communicating or understanding basic English, failed to get my simple order correct and made it obvious by their demeanour that they did not care about their job, about their customers and did not want to be working there.To further illustrate how pathetic the customer service is and how completely pathetic the employee's conduct was - it took the male staff member around 25 minutes to make 2 x Moe Dogs with sauce and 2 x Milk Shakes.... 25 minutes and they still couldn't get it right...! How absolutely pathetic is that?(01/06/2023 @ 14:57, Transaction: OTRR559C-OTR559C00-138921)

Friendly staff! Ordered a couple of hot drinks there and tasted delicious. Wait time was 2 minutes, I would sat that is pretty fast. You've got a returning customer.