Godfreys Fortitude Valley Superstore

Excellent customer service. We purchased our vacuum for our business here and couldn’t be happier. Kyle went above and beyond to help with vacuum bags (a frequent essential for us), which made the experience of click and collect seamless and easy. Highly recommend!

This is a disappointing experience in Godfreys. I bought a brand new vacuum cleaner here, I found that all of the components included the boxes and package were open but the staff never told me about it. One of the disposable paper dust bags is already in the unit. Although it was discount deal but I m not expect it seems like a second hand product.

Firstly to Matt for showing me the Tinto vacuum, explaining all the pro and cons .I had a small charging problem and was ask by Kyle the manager to bring it in to assess the situation. My brand new vacuum was replaced with a new one .The new Tinto has performed above and beyond on our timber and tile floors.The service shown by both Matt and the manager Kyle was excellent.Thank you Godfrey’s in the Valley.

Matt G helped me and my husband at the Fortitude Valley store on 31 Dec and he was fantastic. He spent quite a bit of time demonstrating the Tineco and Bissell hard floor cleaners for us, and talked about the robo vacuums too. He was incredibly knowledgeable and had sensible answers for all our detailed questions. We just wouldn’t have gotten the same information doing our own web research so a visit is highly recommended if you are as unsure as we initially were. Thank you Matt!

I took my vacuum in on New Years Eve as I was having issues with suction and Kyle was very helpful and cleared the blockage and didn’t charge for it. I would definitely recommend Godfrey’s Fortitude Valley and I’ll definitely buy my next vacuum from there.

I can highly recommend Godfrey’s at Fortitude Valley, Brisbane, Qld.They are a very pleasant, welcoming team with great knowledge of their products.The sales person who helped me was Kyle.I explained what my requirements were & his guidance led me to a product that perfectly meets my needs & I am over the moon about.Marion,Apartment owner,Spring Hill, Brisbane. Qld.

I've been a loyal customer from Runaway Bay to Toombul.. I always go to my local.. since toombul close down due to the 2022 floods, my go to guy was and is Kyle who's now the Mgr of the Vally store, I won't go any where else, when I have issues Kyle and his team always help out. Always going above and beyond.. I can't recommend Kyle and his team enough.. they know what customer service is all about especially in 2023 when everything is rushed, and you're treated like another number.. but not at the Valley store!!I've sometimes called the 1800 number where the staff are sometimes rude and misinformed, they genuinely don't care. I've experienced that first hand. I've worked in customer service and retail, in fact many many years ago I worked at Godfrey's in Carindale, so I get it.So if you need help or after after new cleaning machines, go see Kyle and his team.. you won't regret it! I haven't!!

I got served by a young Māori guy he was super sweet and helpful. Much better then the service I got in indooroopilly where I was completely ignored for 10 minutes

Great store with good selection of cleaning supplies! It’s the 3rd time I am buying from this shop and Matt G is so professional and nice, he always gets the right products for my needs!!

Where do I start. Last week, we bought a Roborock robot vacuum from Godfreys at Fortitude valley in Brisbane. We couldn’t get it to link up to our internet at home so we could control it through the mobile phone. It was also doing some strange things when we turned it on. Spoke several times to Kyle at store trying to get it working properly but to no avail. He told us to bring it back and that they would exchange it for either same or a different make. We ended up staying with the Roborock as it had great reviews and was recommended. Got the new one home, charged it up, hooked up to internet first go and away we went!. We were so happy we even named it - “Roxy”! Just want to shout out to Avonn and Kyle at Godfrey’s. They were so helpful. Kyle went out of his way to make sure we were satisfied. Nothing was too hard for him and his customer service is probably the best I have ever experienced. If you are looking for a quality vacuum of any sort, give the guys at Godfrey’s Fortitude Valley a go. You will not be disappointed. Merry xmas to all.