Total Tools Morayfield

The staff actually know what they are talking about

17/10/20. I popped in to see if they had stand that I had seen elsewhere. I was served by Ben who was very helpful and courteous. What I thought was great is that the item didn’t have a price on the shelf and when Ben looked up the price he also printed out a sticker for the shelf so customers would know the price. I have seen no prices on shelves before but this is the first time I have ever seen a staff member rectify the issue. The other great thing was when I asked if this heavy product could be carried out to the car for me, it was and Ben didn’t make me feel like I had bothered him, it was like, sure thing. Quite often if I ask this question I you get the big sigh and it feels like it is such a burden.So thanks Ben for a great shopping experience.

I shop here regularly, staff are all knowledgeable and keen to help. Fantastic range of tools, always find what I'm looking for.

Jason at Morayfield was amazing! Best customer service ever. Signed up as a member. I’ll be back, see you soon.

Total ToolsThank you for recognisingAUSTRALIA DAY"26th January 2023"

Website says available for delivery" so I ordered it. 4 days later no communication so i call. Apparently may not available but someone will call me back shortly.No one called.Called there online support. No answer left details to be called back.No one called.Called 3 more times and again left details.No one called.Called their head office and they said I would get a call within half an hour from the person in charge of their only orders.No one called.Couple days later I get a call from a staff member from a store. They were emailed more then a week earlier to dispatch it but none could find it so they did nothing but they would have more stock next week. Asked if it could be sent from somewhere else and asked if a manager can call me. She said she would see if it could and call me back and that she would pass it along to the manager to call me also.No on called.Days later I got an email saying they will receive stock in the second week or May! That will be a month after i ordered it with there site saying it is available.Service is absolute RUBBISH!!!!Don't expect anyone from their head office or online team to ever call you back!"

Good people, bought a pressure washer, and it wasn't suited to the job I was doing , Greg and the team changed me over to a better one and made sure it was all working.Great service and after sales.Thanks

Got looked after well by the legends at TT Morayfield today. Great customer service guys. Thanks

It was quiet when I went to this store. Was asked if I needed assistance by 3 staff. Spot on for customer service