Kathmandu Shellharbour

Stock sale and I needed a new pair of walking shoes. Pick up a pair for a comparitively good price.Of note was the service. The gentleman who served me was both friendly and helpful.My wife paid as I had left my wallet at home and she came back with an extra $20 voucher to go towards our next purchase! Bargain.The shop hold a good range of Kathmandu merchandise, well presented, and easily locatable opposite JB Hifi.

Great service buying shoes recently, very attentive, knowledgeable and friendly

Great Customer Service. Ill be back. Good Products and Range.

Today/August 26, I walked in to the store with a Acota jacket (bought in Sydney on Aug 15) with a faulty zipper, the lady at the counter tried the zipper and said, “not even once it got stuck when I operated the zipper”. I saw her trying out the zipper and the first few times it was indeed hard and there after it was definitely better. I am not sure if that trying out fixed the problem as I did the same a few times before I actually went into the store. The zipper gets stuck very often. Anyway, the point is that the way the staff handle the customer. I didn’t know what more to add when she said, “not even once the zipper got stuck when I operated and so what is the problem”. I told her that I am a Member and I am here to get a replacement of the jacket as I am not happy with the zipper, jacket was bought only 10 days back. May be this is just one of issue with this store, but Kathmandu should educate their staff on customer service. They are not here to judge or police people.Thanks.

Fantastic customer service always at this store, I cannot recommend shopping here enough. A special mention to Nicky and Diane.

Very helpful staff. I have an older rucksack with a broken clip which they found a replacement for (from WA) and then stitched it together free of charge. Excellent customer service

Really helpful & knowledgeable team. I was very impressed by my experience in store.

Good quality and items, were what we needed. Especially the lightweight jacket which could come apart for different weather conditions and the staff showed us how to fold it into a pillow