Nick Scali Furniture

Absolute joke!Nick scali service is amazing till you pay in full, they could careless after that! Lied about delivery time 7 months literally received a full house furniture in droplets dining chairs came 2months before the table. By the time my coffee table arrived the leather lounge stitching had already come undone and cushioning had collapsed this furniture was for a house with no children (a couple).Delivery company they use take per flight of stairs and were a nightmare to deal with.And before responding to this message with im sorry to hear this" bullcrap! please stop embarrassing yourselves and go fix your service team rudness.Sold them for much less then what I bought them for to get rid of them. Just recently bought from king furniture amazing quality amazing service definitely will never go back to cheap quality like Nick scali again.Horrible experience!"

The customer service during delivery was not up to the standard. Delayed delivery after 3 months wait with no apology. Tried to coarce me to pay balance before delivery while I was away, although the sale invoice clearly had the pay on delivery option in it.

WARNING! DO NOT PURCHASE A COUCH FROM THEM!Extremely unhappy with the service at Nick scali bankstown . Would give them 0 stars if I could. Order got cancelled and $1300 deposit forfeited. When I called, they said my couch was getting delivered in a month but it turns out it was already sitting in the warehouse even though I had already paid for delivery in with my deposit (they blamed me not knowing it was in the warehouse when their own employees told me it would be on its way to my house in a month). They emailed the wrong address (and told me the email did not bounce back so someone has actually received an email with all my personal information) which is a massive privacy issue as they don’t care who they are sending your personal information to. The email had my home address, bank details and full name. This is absolutely unacceptable. They have now put the blame on me for not chasing up my order by going in store. Why would I chase it up when I was told on the phone that it would be delivered in a months time? Do they think I have all the time in the world to be following up on something that should be looked after by them? Very disgusted by the regional manager Gus’ decision to not refund our deposit after the incompetency from the Nick Scali staff. It clearly shows that Gus and his team at Nick Scali truly couldn’t care less about their customers and are just after your money. Please take your money elsewhere - we have never experienced this at any other furniture store even after newly furnishing an entire two storey house (king living is leagues better at customer service and does not rip you off)p.s. don’t trust their Instagram. They delete comments they don’t like instead of addressing the issue.

The Worse Experience Ever. DO NOT BUY ANYTHING FROM Nick Scali. I wish I listened to the reviews on here before I bought, I thought to myself what ever people have bad experiences but wow. Purchased ADW, it took them 8 months to eventually send someone to clean the couches, the stains are all still there and now I am told its my fault. Got screamed at by the manager of the ADW team over the phone, staff at the Bankstown store where arrogant and straight up told me I am on my own. On top of that I was lied to at time of sale, which I will accept is my fault for believe the lies they told and not reading the fine print. I was at fault for expecting better from Nick Scali who brand themselves as being a more higher end company who care for their customers. $5,000 down the drain, they don't care about you, they will lie and sweet talk you, then as soon as you sign you are on your own. DO NOT BUY FROM HERE.

Wow.....I am absolutely gobsmacked at the tactics and behaviour of this store and its staff (Well the one that served us anyway). What has happened to the world today? Do sales people need to scoop so low as to lie and deceit people? Luckily I was with my 70 year old mother who was looking to purchase a new dining table and chairs on Sunday the 4/6/23 otherwise they definitely would have taken her for a ride. Kept promising a 2 day change your mind option the entire time over and over again, if unsure just add it to the list you have 2 days to change your mind so don't stress he was staying. Get to the counter and then says oh yeah if you change your mind its a $49 fee. Why would you not state that from the beginning. That is misleading to say the least. A 1% fee on Credit card payments - that's $50 on a $5000 sale. Ok well go to the atm and withdraw cash. Oh sorry sir we don't except cash he says and laughed? Cash is legal tender last I checked and whilst it might be a business decision to accept cash then at least offer to wave the 1% fee of people hard earnt money. The kicker the delivery cost $210 oh and they take cash??? Really are you serious?? so they take cash? who would of thought? Do they take the rubbish with them and carboard boxes? No he says! why not? for that price I would expect they would clean the area as well afterwards. Absolutely the worst customer experience I have ever had from a brand that is suppose to on top of the game. Had it been me I would have walked away, but my mum is too old to be dragging around store to store especially after we spent all that time picking out this dining table and chairs. Will never buy from Nick Scali again and will be sure to pass on my customer service experience to everyone I know! - 0 stars in my book! Take a good hard look at yourselves.

Hide terms in the contract. Smile at you till you sign then you are introduced to office staff that are very rude and extremely unpleasant to deal with. I have bought from a number of furniture stores in the past and have never experienced worse than nick scali. Would not buy from them ever again.Made me wait 4 months for something that was meant too come in 2 months. Refused to refund. Delivered it with tears and malfunctions and then say we are covered in our terms and conditionsJust disgusting

The worst customer service. We put a down payment for a lounge June last year. Nick Scali agreed to deliver it in September. Instead they deliver in December. We called the store they never answer the phone, if they answer, they will tell you a manager will call you back, of course the busy manager never call back.After delivering the lounge, it was faulty, We arranged a service, the next available is after 1 month and 10 days.As with all Nick Scali staff, the service never showed, we called again Nick Scali claimed that the next available service is in 1 month. Thank you very much Nick Scali, we waited extra 3 month for the product delivery and now we have to wait at least 2 months to fix the expensuve piece of junk you delivered.

It took half a year to get my Sofa to be delivered. The sofa is good. But the service is horrible. The driver gave me the wrong care kit, I have to call them more than 3 times to sort it out. And still not receiving the correct care kit yet... It's better to stay away from this store.

Worst place ever! You can’t call the store, every time you do it sends you to an overseas call centre who promise to get the store to call you but they don’t! Was told maximum wait would be 01/07, I’m still waiting for follow up call or emails but nothing so I chased up the couch to be told there’s a 3 week delay, which is fine in todays world, then I had to follow up again to be told more delays!! NICK SCALI JUST LET YOUR CUSTOMERS KNOW!! If I could give a 0 I would.

If I could give this place a 0 I would. Absolute rubbish policies that they don’t mention to you and hide from you because all they want to do is sell. They force and hurry you to buy by saying everything’s selling out when really they have plenty of stock. All they care about is money and don’t even care about the customer and the amount hardworking people are spending. Money hungry, greedy workers. Don’t even bother walking into this hell place that rely on their commission. Go get another higher paying job if money is all you care about. Rubbish