Seadragonz Swim School

These guys are so great! Both of my boys were a bit nervous at lessons to begin with, but every single teacher they've had has been amazing at building their confidence and figuring out what works best to motivate each individual!Aside from the wonderful teaching, their customer service is also fantastic - they are always looking for feedback and ways to improve.I would wholeheartedly recommend Seadragonz for everyone.

We were loyal client's of this swim school for 2 years with both my daughter's under 3 attending from as young as 3.5 months.. I was always recommending it to people I knew... the swim instructor's were great, I couldn't fault them at the time... our membership came to an abrupt halt after having to pull my older daughter out due to medical order's by the doctor. I continued for 1 extra month with my youngest daughter before we were meant to be stopping for a few months whilst we were going overseas.Ever since starting my eldest daughter suffered from skin issues like rashes and huge stye's that wouldn't ever be correctly diagnosed by doctor's or be resolved, we were always violently ill, gastro (lots of gastro!), viruses, flu's, just always very unwell.. I'm a stay at home mum so for us to be as sick as we were was unexplainable... I didn't link it to the swimming until we stopped and that's when I realised all our medical problems and sicknesses were linked to Seadragonz.I explained this in a nice email to management, telling them we'd had a great experience asides from those issues.. to which I received NO response... 1 month later I followed it up and was told it was passed to the Owner... another 1 month later still not receiving any communication I followed it up again... I got the same response... so a few weeks later my husband phoned to speak to the 'Manager/Owner'. We were told she was not there and they knew the emails we were talking about but were told to send another email even though we still hadn't received a response to my original email 2 month's prior. My husband said we were not going to send another email as they remain unanswered and if we didn't get a response in the following few day's he would just go in and talk to someone in person. I was pregnant at the time and couldn't be bothered with all of it.. when we weren't getting anywhere all we wanted was our 1 month's prepayment back which was kept so that we didn't have to pay it again when we returned from holiday's.. this was the option given to us when I discussed it with the lady at the front desk but now as we were not returning due to medical reason's they didn't want to refund it to us... even though I had followed their instruction on cancelling at the time with medical certificates, notice given etc...As you can expect my husband and I were disappointed that we weren't getting anywhere... the evening after my husband had phoned (2 hours later) we received a very threatening email by the owner saying that she was looking into the allegations made in my original email and that we had threatened her staff member on the phone and if we were to show up to their premise ALL staff member's have been instructed to call the POLICE!!!!! I was absolutely shocked to read this email.Firstly we did not threaten them or their business we simply said we would come in and speak to someone as we weren't getting anywhere via email... My husband is the least threatening person you'll meet... I was so upset to have my reputation at the swim school we attended for 2 year's be ruined by the manager for no reasonable reason after not even meeting or speaking to this woman until her terrible email. I felt utterly humiliated and disappointed, and hugely upset...I explained in my email back that we hadn't threatened anyone we just wanted to resolve our initial email that lay unanswered for 2 month's... to this day... no response a year later... and no money refunded... that's how much we meant to them as customer's... now having a another child to start swimming with I WILL NOT be attending this sweltering sweat box of a place to be sick every week of our lives... we have not felt as healthy as we do being completely clear of that place!!I would NEVER recommend going here.. not worth paying to get sick and definitely not worth being treated like you are dirt from the Owner/Manager. This place desperately needs to look at their customer service because it's terrible for someone who has ran this business for a number of years.

I love what you guys do!!! I truly believe that T would have taken longer to get comfortable in the water if it wasn't for you guys. He's now on his way to being a confident swimmer. Every instructor has been amazing with both our boys. Thank you so much. We couldn't be happier with your school!

Very bad admin staff . My son started as level-2(previously each level he completed in one moth frame in Armadale aquatic center) and even after 5 month class he still same level. Even with health issue they won't reschedule class.

A great school....... My kids have been having lessons since they were 10 months old. Do you have any idea the great thrill it is to take you 4 yr old snorkelling ? Teach your kids to swim.... It's one of the greatest gifts you can give them.I have found all the teachers patient, friendly and thoroughly professional.

I wish it was possible to give negative star ratings - this business has the most unprofessional/rude customer service I have ever experienced in my life.I simply wanted to cancel my daughters membership as I was under the impression the swimming classes were free as stated on their website under infant classes. After she’s had two swimming lesson she I realised I was being charged as a huge amount had been taken out of my account.I kindly emailed them asking for a breakdown of the costs, cancel my daughters membership and asked for a refund of my money as I was charged for a month in advance and a prepayment of the last month to which I wasn’t aware of.I was refused a refund and told the fees we’re listed in their terms and conditions. Their terms and conditions only states how much the classes are per month and fails to mention what classes are free. When I raised this with them they said the fees were listed in their T&C’s as their prices change sooo often they’d can’t keep up with updating their website (a very lame excuse). I find this very sneaky behaviour.I continued to ask for a refund but was then told they no longer wanted to speak to me on this matter. My husband then called to speak to the manager/owner I had been dealing with and he was refused to be transferred to her by the receptionist as the email said they didn’t want to talk to us about this and he was unable to speak to anyone else about It. We were told to send another email but weren’t guaranteed a response.I have sent a further email to which I have received no response and I am now out of pocket over $200 for my daughter attending two swimming’s lessons. I don’t know how a “family friendly” business be so cold and rude to refuse to speak to their customers on a simple issue and completely not ignore them and take their money.I will not be recommending SeaDRAGONZ swim school to any of my friends with children.I’m not one to leave review so but dealing with this company I thought it necessary to make aware others of what they are getting themselves into - it’s worth it to read the other negative reviews on this page.

We have been coming to Seadragonz for a few months and it has been a wonderful experience. We have always felt listened to and they have been welcoming and flexible. Will continue to come as long as we can. Thank you Seadragonz team.

Very inflexible, bad for shift working families.Seadragonz came highly recommended to us, we were excited to start our toddler here and enjoyed the classes so are very disappointed to say that after 1 year our overall experience was a negative one.Initially when we were enquiring about the classes we explained that we needed somewhere with flexibility on days because we are a shift working family and don't have the same available days every week.Seadragonz said they could accommodate this and seemed understanding... However once we had signed up and paid they were reluctant to help. Each time we requested a change of day to another class we were made to feel like we were causing them massive inconvenience and for the last request (after being there for a year) we were told it was against their policy to change classes for one week.So disappointing!! And so often the classes weren't even full so it doesn't make sense that they wouldn't want to keep a paying customer because of a little bit of extra admin work!We are going to change to a swim school that is more understanding and capable of supporting a shift working family. We hope that the management of seadragonz becomes more flexible to support their future customers.

I can not recommend this place HIGHLY enough,I went here for a few years, great and caring teachers, flexible hours and akways had a great time