Officeworks Minchinbury

Kat took 1 hour to take passport photos and had to return without them as the staff didn't know how to process them in the printer.

Self-service printer wasn't working so my wife saw 4 customer service people just standing behind the counter. She went to ask for help and one lady shows no sign of care. Another customer saw and demanded more firmly from them to help my wife.

Needed to get some printouts done and it was so easy to just email the documents on thier email address and they did the rest. Paper quality was very fine and overall service was excellent. Staff is willing to provide any required assistance. Will come here again when required.

Reasonable prices but not always the cheapest. Though it is a medium sized Officeworks store they still offer a huge range on varieties of products. The staff are excellent. The print shop is very handy. Over all it's a good place to pick up office supplies gadgets and devices etc.

Went in at 5:58 pm. When I was scanning the bar code inside the store the staff informed the shop would be closing in two minutes. So I went straight to the printing counter without wasting any time. The staff at the counter was serving another gentleman and he asked me to come the next day. However I told him I am already in before closing time so you have to serve me. I went to print only one page anyway. So he agreed to print for me and asked me to insert my USB. When he opened my folder he started scrolling up and down making difficult for me to view my file. So bad customer service.

I received a notification on the app stating that the item was ready for pickup. When I went to the shop, the lady behind the counter rudely stated that it was still pending, and didn't want to assist me. Another staff member noticed this, and immediately stepped into our interaction, taking over from her. However, this staff member spoke to me in a raised voice when I stated that on my app it was ready for pickup. I don't know why he did, but he seemed frustrated at me, like it was my fault that there was a discrepancy. So, to PROVE to me that I was wrong, he got on his radio and contacted the person who was in the click-&-collect section to check. He got confirmation of something from them, but refused to tell me what it was (a simple 'yes' or 'no' would've helped). Instead, he just moved to another customer. After a little wait, my order was brought out, and I collected it. Very bad experience.

Staff are really nice and helpful! Especially this one employee called Brittany. When she was checking out my item, she noticed that it could've been swapped out for a better value option and immediately notified me. I'm glad to have changed it as the previous item was wayyy overpriced.

Usually decent customer service till the move was announced, the store has gone downhill, none worse then today. 8 staff members, two behind the cash registers no issues. The 6 on the floor were in groups of 3 just talking about life and showed no interest in helping. I was in need of some stock that was out back I assume but have walked out to a competitor to source my products from lack of help.

As a person that deals with customer service 5 days a week, I could not be more thankful for how patient and helpful these workers were to me. I came in for 3 days in a row and not once did she (I think her name was Madison) ever brush me off. I was always wanting to change things and she always made the alterations without complaint. Also to the Hayley girl that came in even though she had already finished work, you're amazing at your job! I owe both of you $20 and lunch.

Visited on Wednesday around 6pm to get passport photos done for 2 of us. They couldn't print or show the photos clicked either. As had to leave at 6.30 pm, the lady over the counter said you should come early so that we won't have issues. Went again next day around 2 pm, another lady said the photos clicked yesterday were not as per standards, if you wish I can print but they may be rejected. I can take a new photo please wait. Waited till 2.50 pm and couldn't wait anymore. Left the store. They have very less staff to assist and you would be lucky to get hold of one. Another elderly lady was struggling to print photos via her iphone for more than half hour. They have issues printing via phone as when I tried to print photos last month via phone I couldn't print and left. They seriously need to look after the customers more efficiently as after 2 visits and spending my time and petrol I couldn't get the photos and apply for my passport as decided. Very frustrated. Not at all happy with the service.