OZ Design Gepps Cross

I won’t be buying from here again. It’s unfortunate because their furniture is lovely but the customer service is very poor. I had a table arrived damaged in December last year. Ten months later the replacement still hadn’t arrived and I had to keep chasing them up as the deadlines they gave kept going past and I’d hear nothing. I finally just asked for a partial refund and that took about 6 weeks to happen and I had to keep continually following up too. They don’t deliver on their promises and the communication is appalling.

Damaged goods and awful customer service. Do not buy from them!!! I ordered a dining table on 27/8/21 which was delivered damaged. They promised a new replacement to arrive in October 2021. After continual emails and phone calls of me chasing them up, the replacement was promised for delivery in the week of 1st December 2021. It's now 20th December and we're still waiting with no communication from them whatsoever. Will never buy from this business again.

Really happy with the quality of the furniture. The staff are really friendly. I will definitely shop here again.

Chairs were great, communication and service while waiting for them to arrive was terrible. Assume your purchase will be delayed by weeks

Just walked into the shop 2 months ago and was impressed with the way they style the store, lovely rooms, easy to walk through and got lots of great ideas. High-quality furniture, a variety of Aussie made to choose from. The Store Manager and her staff were so helpful, knowledgeable, assisted us through a collection of our sofas. Always updates my order.10 weeks wait for Aussie made, came earlier than what we thought, just got it delivered and absolutely love it.Will definitely be back again

Ordered a console beginning of march which I paid for in full... still waiting even though I was initially told 6 weeks.. received one finally after nearly 4 months which was damaged.. since then another 2 have been ordered and apparently been damaged in transit... soooooo still waiting.Absolutely disappointed to say the least. Lake of communication .. which I have too constantly chase up to see what's happening...Won't be recommending!!

I wish I had read more reviews before attempting to purchase with these guys. Paid a deposit in late Jan/early Feb for a table and chair set. Supposedly 6 weeks away. Chased it up - oh there's a delay it will be April. Get to April and get the 1 single piece of communication from them to say more delays and it will now be late May. Get to June - no follow up or communication from them. Ring to be told the next week. Next week comes and goes, no contact, no follow up so I ring again and it is now July. Asked for written confirmation of our conversation and surprise surprise - can't even send an email. Don't believe what they say and if you haven't paid them any money seriously go elsewhere to a store that actually provides customer service. Sure delays happen and handled well they are accepted. This place does not handle them well.

I bought a dining table and they delivered for me with one leg broken.so I wanted one leg after 3weeks they thought I want leg for dining chairs..the customer service is terrible

Do yourself a favour and read all the other negative reviews too - I wish I did. This is not a once off.Shop staff were friendly - good points end there. Their delivery contractor caused about $2k worth of damage to our house due to negligence, and then suddenly nobody wanted to hear from us. Customer support constantly makes empty promises and avoids contact. It literally got to the stage where I'd email with no response, then call after a month only to have their colleagues say I'm exclusively to deal with Jennifer who is somehow always too busy to take a call (we're talking around 10 attempts) and the colleagues outright refused even to take a message from me. Last time I called them trying to explain my situation and receiving no email replies, the support lady straight up hung up on me. I had even said I'd be happy to wait on the line until Jennifer was available. I had never once raised my voice, been rude or uncooperative during any contact attempts - I just took it on faith that if I was persistent, they'd finally do the right thing. For anyone wondering, the end result is they did nothing to make this right. The manager of the customer support team also refuses to make contact after multiple emails and attempts to call. Stay well clear of this company - if you have any issues, you'll get continuously handballed around by faceless employees until you give up. Our ordeal went on for basically a whole year. Some of the least respectable people I've ever dealt with in my life.

Customer service and the rudeness from the older lady serving was unbelievable. Won't be back to OZ Design Furniture again and will advise friends not to bother. Maybe the older lady needs to do a refresher course in customer service or retire.