St John of God Richmond Hospital

This facility has done more for me than any other place, I came here after being rejected from every eating disorder facility and even though it isn't within their scope of practice they do their best, the staff on each unit, the admin, gym instructors, therapists and kitchen staff have treated me with such kindness. I'm afraid as the care I need may be beyond the facilities capabilities but they still try and welcome me back even when I'm a complete mess.

$870 per night. I guess only rich people deserve to be well.

SJOG Richmond is the fourth Mental Health facility I’ve admitted myself too in the last 11 years, and my experience here was the best by far.I can only speak of the nursing staff in my particular ward, but the level of care, compassion, and attention I received is miles beyond any nursing support I’ve had before. Their duty went beyond our medication and obs. All nurses in my ward proactively checked in on me to see how I was doing, if I needed anything, while also researching resources for support for myself and my young family outside of hospital. If I need to head back to hospital again I’ll be asking to be in this ward.The facilities are starting to show their age a little but this is a moot point as the new wards are currently being built, which, once finished, may turn SJOG Richmond into the best facility in NSW, if not Australia.

After being messed around & ignored for over 6 weeks by (The Hills Clinic) I called St John of God and was amazed at the difference immediately. I was spoken to straight away by an intake worker who gave me clear information on wait times and the intake process. I was treated with respect and felt important. The Hills spoke to me like I was scum. Within 2 weeks of that initial call I was admitted to St John of God at Richmond and from the 1st second I walked thru the doors I was supported & cared for to such an excellent standard!!!!!Every professional there treated me with kindness, care and went to great lengths to ensure I was safe & comfortable to recover and heal. The entire program, including referrals for further support and ongoing outpatient programs on departure are second to NONE and ensure your care continues even after you go home. Honestly can't say enough about how wonderful this place is and give it the highest recommendation possible - would give it a million stars if I could.Special mention to ALL the nursing staff on Xavier ward, who treat each and every patient like royalty and go above and beyond to ensure you are treated respectfully and with care, kindness & dignity. They work so hard yet are always available for you if you need them and do all this with a smile and a warm, beautiful attitude that makes your stay wonderful. Love you all ❤

We have had positive turnaround to what had started off to be a lacklustre experience in admitting my husband to SJOG. We are extremely grateful that the staff responded to our initial feedback, escalated it to the attention and care of experienced staff, suspended all judgement, intently listened to our concerns and efficiently worked with us to find suitable care for my husband. They were also very understanding and provided guidance throughout the entire treatment so that we could feel comfortable being a new experience for our family. As an inpatient, my husband found the staff, facility and activities very soothing in accomodating his recovery and as he comes to grasp with acknowledging and learning about his mental illness (bipolar). We are continuing outpatient treatment with SJOG and have never regretted persevering through the initial hardship in getting him the right help. Thank you !

If you love being judged, unsupported, abused and blamed for your mental health problems then come here! Really not acceptable to end up in an emergency department due to 3 days of blatant negligence from ALL staff. Completely unacceptable treatment of patients. If you want to be worse off in your mental health be sure to go here! Feel free to contact me regarding my appalling experience

Do not consider going if you are a self funded patient and accessing your superannuation (no PHI) to receive support. There is no follow up, unless you do the following up. The psychiatrists appear to have a God like syndrome and do not care to support any patient who is trying to access their superannuation.Thank goodness I found another facility which is interstate that had me assessed, supported and helped me lodge all my paperwork to the ATO within 72hrs. SJOG get your act together. You are meant to be supporting patients and throughout the entire process. It’s a big enough step to even ask for help when someone is so vulnerable and your procedures, lack of accountability and empathy only adds to the distress of patients. Thank goodness I withdrew myself from progressing any further.If anyone from the complaints department actually wants to see the email trail please let me know. I would be more than happy to speak to someone so this doesn’t happen again to any prospective patient consideration attending your facility.

I stayed here for a month a few years ago. Still kinda traumatised by an incident that occurred so thought I'd leave a review. I was groomed by one of the security guards who lead me away from the cameras and touched me innapropriately. The hospital did nothing but feed me valium to calm me down and refused to do anything else about it. I had to call the police and report it myself. Hopefully things have changed since then and that people have more support when issues arise rather than feeding people heavy medication to shut them up.

Took 2 weeks after sending my referral to be told no psychiatrists could see me, via email.