Australia Post - Kingswood Post Shop

It's one of the biggest local post branch I've been and I highly recommend their service. They are helpful and would give advise about the processing timeline of sending a parcel. Thank you for your hard work Post Kingswood.

It really is annoying that the business hours are mon-fri 9-5, when can you pickup your parcel? they used to open Saturday mornings which was great but not anymore. I think the last time a business had those hours is when there was a hit song about it working 9 till 5""

I went this post office for my passport renewal the guy said photo was not valid even though it met all the required standard but it was taken from Office work. I went to other post office they immediately accepted it than I realized the guys at Kingswood wants to make money by rejecting my photo and want me get photo taken by them . One of my friend has the same experience. We will never go back to these greedy people..

Not impressed at all. Had my partner go in for me as I can’t go in regular opening hours. We had signed and filled out the back of the pick up slip allowing him access to pick up a parcel. We had filled out the slip in pencil and on his arrival he was told he could not fill it out in pencil and that it had to be pen. He replied that it didn’t say that on the slip. He left after no other words were exchanged. As he was leaving the lady working who he described as a woman in her 50s called out behind him that it was ‘common sense’.He was already leaving and there was no reason for her to say anything let alone try to turn the conversation into an argument which luckily it didn’t.

As a frequent customer of Kingswood 2747 Post Office, I am well placed to highly recommend this location. The manager, Uzzal , is always a pleasure to deal with. He is professional, very efficient and always friendly. I have often interacted with the other staff , namely Sufi , Deb, and Dee. Those staff are always a pleasure to deal with and they, at all times, display a high level of excellent customer service in a very friendly and efficient manner, and offer concise , comprehensive and accurate information whenever I have asked a question. The outlet at Kingswood, in general, is always very clean and well stocked. ALL the staff at this Post Office are a credit to Aust Post, and are very deserving of the praise that I wish to convey to the Executive Management . Separately, I know I am not alone in also praising former CEO Christine Holgate, whom I believe did a great job for Aust Post and turned their bottom line around and at the same time ensured exceptional customer service as displayed by all the staff of Kingswood Aust Post2747.

This morning I called into the Kingswood Post shop to collect a package from my Parcel Collect. I produced my ID and the relevant barcode as requested by the staff member, who then went out to the back room to the get the package. When she returned she asked me if the package was addressed to my home address or a Parcel Collect. When I stated Parcel Collect she then spoke to me in a very rude and condescending manner stating that I should have told her that. I might add that I did do that upon being asked how she could help me when I first went to the counter. She obviously didn’t hear me or wasn’t listening to what I said. She then went off in a huff and when she returned with the package she once again started to lecture me. This was totally unprofessional and also embarrassing as there were several other customers including my wife in the shop. This staff member obviously doesn’t like her job and has no idea how to speak customers.

I had.been going to Kingswood post office for a long time and i was always after as a customer. I had seen staff come and go but now we have lovely Debbie who is the best and so is Maureen. Debbie had the parcel ready for me and i am soo greatful.

I have not met more rude, impatient and uncaring workers. Every time I have stepped in the collect post, a worker is belittling or being condescending to a customer. Often times these are people where english is their second language, and will be needing extra patience and understanding as, for one, online resources re Australia Post is hard to navigate and provide little information. Not once have I been greeted, or interacted with in a cheerful way. I wouldn’t even mind a neutral experience - but I am often asked questions that don’t even relate to the purpose of me being there, or I’m sighed at etc. The tone of voice is telling when communicating. I understand customer service can be frustrating, but if you cannot cut the pressure, or actually endeavour to HELP a customer, then I implore you to step down from your job. The level of customer care is abysmal and reflects poorly on AusPost as a whole. Maybe there needs to be more extensive training, maybe the standard of worker is poor. Do better.

Always a pleasure to shop there Staff are well informed and knowledgeable and they have a large range of gifts and Nic Nacs at bargain prices .Of course if you turn up with no ID you may have a problem collecting registered mail. So I suggest to the ppl writing the long drawn out complaints that they spend less time making unfair claims of racism and get their licences and IDs up to date instead.

Rude workers. No smiles no greetings. Very blunt with their answers and not empathetic at all. I tried to ask how i could lodge a complaint about the postie not even knocking on my door, the worker Faroukh replied ‘whAt do you want me to do’ I don’t know? Talk to your colleagues, raise feedback? Maybe do anything other than being lazy and rude. Now as I stand in a line out the door of well and truly over 15 people - ALL with slips for packages of people who ‘weren’t home’ I work from home every single day and every single package that needs signing, no one even knocks. I never really cared before but now I will be making an active effort not to post or receive things by Australia post, clearly this organisation doesn’t care about the poor and terrible service their customers are receiving. This post office has a 2.5 star rating for a reason.