Ashgrove General Practice

I parked in this surgery car park for approximately 90 seconds to collect my coffee from the coffee shop next door. I shouldn’t have done it, but I didn’t see the harm as it was approx 6.30am and the surgery doesn’t open until 8.30. The coffee was pre-ordered and paid for and I had to walk 5metres to collect it. The car park was near empty. Two older women, who were originally leaving the car park, and who allowed me to enter the car park before they left, parked me in so that I could not leave. One woman got out of the car and screamed at me that I was on camera and would be towed. The other woman then got out of the drivers seat to also tell me off, and both were in my personal space. It was incredibly intimidating to feel trapped like that, and to be met with such hostility from someone who clearly works at the surgery. I will not be seeking care for my family from this surgery. I won’t be parking there again. I don’t care if they tow my car, that’s a risk I am willing to take… but to be ambushed like that, and trapped like that is quite thuggish.

Hopeless.Walked in for our appointment with my wife, weren't even greeted with a hello just my wife's name was called out. Doctor asked what were we there for, wife said we just found out we're expecting. Absolutely no humanity about this doctor, no congrats, no smile, not a word, kept looking at their screen. Should've walked out. No professional care or interest in our needs, let alone no humanity. Pity, caus the receptionist was nice. If I could give this place no stars I would.

I would recommend this practice to anyone seeking medical help. I’ve been here a few times now and I’ve always been taken care of extremely well. The doctors are professional and go about things with extreme care. The receptionist lady is so pleasant to deal with. All in all a great place.

Would not recommended it. Had an appointement today, after being there for 20 min I asked at what time the doctor will take me in, as I booked this appointement at the time I have my break at work.6 patients were still before me!! Meaning 15 min minimum for each patient so 1h30 minimum wait. Cannot believe the lack of professionalism from this cabinet. At least call or send a text or what a good idea it will be to tell people when they check in. Otherwise don't take bookings only walk-ins. Never seen that before!!!

The Doctors here are very caring and understanding.They listen to what I need and they always do their best to meet my medication and other medical needs.The reception staff are excellent as well,always very polite and always very efficient.I would highly recommend this medical practice .Pete Griffin

I would highly recommend this clinic to anybody. This is a practice made up of dedicated and caring receptionists, nurses and doctors. The staff will go above and beyond to attend to the requests of their patients and the doctors will go out of their way to ensure that their patients are taken care of. I have had first-hand experience of this and myself and my family have been a long-term patients of this clinic. We have not had one bad experience and every visit has been a pleasant one. Whenever we needed the additional assistance, the staff and doctors never failed to meet our needs. As a receptionist who has previously worked at other bulk billing clinics, I am amazed by the GPS here who do a phenomenal job of providing proper care to their patients instead of just rushing through appointments like I've seen at other places.

The receptionist and staff are appalling. My partner and 1 year old were forced to wait 50 minutes for what should have been an 8am appointment. I should note this was only the second appointment for the morning. Once the doctor was ready to see my partner, he then pressured her into sitting down in the room despite my partner saying she did not want to as she was holding our son. The doctor again demanded her to sit, to which my partner politely refused, resulting in the doctor demanding my partner to leave. To top it off, the doctor thought it would also be appropriate to slam a door in both my partners and sons face. I would avoid this practice at all costs.

One of the doctors told me they did not have enough time to provide a proper service because it was bulk billed. Then gave me a referral with no contact phone number and incorrect patient details. The doctor was also walking around the waiting area with other patients present talking to reception about forms needed for my medical condition which I sort of wanted kept private...

I’ve been a patient of this clinic since 2005. I’ve not had one bad experience. Both Dr Tennakoon and Dr Perera are fantastic doctors and I would go to them anytime. They will really go out of their way to accomodate you and help you with whatever you’re dealing with. The nurses and receptionists are also very friendly and make you feel very welcomed. As a patient who’s been here for nearly 20 years, I would highly recommend this clinic to anyone. Both me and my family have been under these doctors care and are very happy with high standard of care they provide.

I booked in for a Telehealth at 4:15 for an important matter. I already knew waiting times can be long so I didn’t think I would get called on time. Now it is 5:30 still haven’t received a call and the clinic closes at 5pm. No way of calling to see what’s happening. And no call from anyone