Total Tools Brendale
85 Reviews
- Tuesday6:30 am–5:30 pm
- Wednesday6:30 am–5:30 pm
- Thursday6:30 am–5:30 pm
- Friday6:30 am–5:30 pm
- Saturday8 am–4 pm
- Sunday9 am–2 pm
- Monday6:30 am–5:30 pm
About the Business
Total Tools Brendale | Total Tools | Total Tools Brendale
Contacts
Call Us
+61738817711
15 Kremzow Rd, Brendale QLD 4500
Hours
- Tuesday6:30 am–5:30 pm
- Wednesday6:30 am–5:30 pm
- Thursday6:30 am–5:30 pm
- Friday6:30 am–5:30 pm
- Saturday8 am–4 pm
- Sunday9 am–2 pm
- Monday6:30 am–5:30 pm
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- In-store pick-up
- In-store shopping
- Credit cards
- Debit cards
- Mobile payments
- LGBTQ+ friendly
- Delivery
- Repair services
- Same-day delivery
- Assembly service
Recommended Reviews
Ash Ben
02.10.2023
Total Tools Brendale
Worst customer service. I wouldn’t normally go to the trouble to write a bad review in fact this is a first but definitely warranted. I needed a refund because the product I wanted took longer than the 5-10 business days they guaranteed at time of purchase. I had to source the product elsewhere. This wasn’t the issue. It was the treatment I received when obtaining my refund. Poor customer service. I will not go back ever.
BK
29.09.2023
Total Tools Brendale
Thought I would give them another go after a previous bad experience but again they couldnt really be bothered to answer a question or help show me the item I was after when there were 2 people in the whole store. Go somewhere else as everything is too hard for these guys.
Tim Oxley
09.09.2023
Total Tools Brendale
I thought this place was good but how they dealt with my product issue was woeful. Took several days of me contacting them to finally chase up a denied warranty decision because they stated damage on a brand new item was 'not substantial enough', or that the distorted box side from having excess weight placed on top was considered 'not damaged'. They also brought up a 30 day return window, but this wasn't just a change of mind which is what the 30 days refers to on their website, it was damaged goods. I even emailed the Total Tools Australia main contact to try to clarify terms but they didn't even reply. Happy to take your money, but don't care when there is an issue...
Cudnan Pouniu
04.09.2023
Total Tools Brendale
My experience at brendale total tools was awesome, I spoke with an employee with red hair and she was more than helpful. She was very professional and knew more than enough about everything on the shelves. And when it was clear that I needed time to finish shopping she was more than happy to back off instead off trying to make me buy more products. Overall it felt nice to have someone as helpful
Daniel P
24.08.2023
Total Tools Brendale
Last time I went to this place for a product that failed under warranty the guy was really angry that he had to do his job. Haven't been back to this one. probably won't... I'm using Sydney tools more now.In fairness it's only this particular franchise I've seen unusual customer service, all the other Total Tools have been all good.Gave you one extra star cause you did sort it out.
Adam Wyatt
19.08.2023
Total Tools Brendale
I went here with my service dog and the service was excellent. The staff showed me where the heavy item was, grabbed a trolley for me, loaded it and took it to the counter for me. After paying I thanked them for their help and the gent said “I’m not done yet” and took the item to my car and loaded it in. Excellent friendly service - thank you!
Jim Comino
31.07.2023
Total Tools Brendale
Horrid experience with the Brendale Store. We purchased item that was not what we wanted so we took it back under their 30 day return policy. Company agreed to a refund. Instead of giving a refund, they took money out AGAIN. So we now have no item and missing $2498.00. Of course they blame our bank. Our statement shows two deductions to the BRENDALE store. Total disaster. Avoid this store. Bank statement's don't lie. ONGOING ISSUE as we try to get our money back.
Will
31.07.2023
Total Tools Brendale
Sent a Milwaukee tool in for service, in which I was told a maximum of a 2 week turn around.3weeks later, no news/update from staff.Over the following 6 weeks, I’d had to call multiple times (once a week), with still no update on the process.9weeks later, after another few phone calls, the tool was finally ready for collection.Attempted to collect, only to find they’d forgotten the guide piece on the tool- left in offsite workshop.I understand almost all industry’s are busy at current, however a simple phone call or email in regards to the situation would have been enough. Extremely poor management from staff here.If I had known this would’ve been such a process, I would’ve just brought a new tool.Will not be returning to any TotalTool shops, as staff here are nothing but tools.Luckily TradeTools is just down the road. Only place I’ll be visiting from now on.
Nikki Lombardi
24.07.2023
Total Tools Brendale
Posting this on behalf of the Mother In Law as she doesn't have access to write this.She went into the Brendale Total Tools Today (5/7/22) at roughly 12:30pm, She was sent there by her husband to get a spare part that he needed on site asap, she was the only person available to go down at that time.She walked in and was served by a gentlemen. When told about what she needed and then told they didn't have it in stock and he could get the part in, The mother in law had then told him that they tried an alternative brand and found it didn't work for them. When he was told this threw his arms in the air and said I've just taken over this place 8 weeks ago
Tracey Schafferius
19.07.2023
Total Tools Brendale
If I could give zero stars, I most definitely would. The absolute worst customer service. Had a female staff member walk past and ignore my daughter and I to ask the men behind us if they needed anything. Spent about 30 minutes in store and was never approached by a single staff member. Ended up spending nearly $500. Will take my money to Bunnings next time
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Map
15 Kremzow Rd, Brendale QLD 4500
Total Tools Brendale