Southlakes Medical Group

Had an appointment booked in last Friday over the phone. They never called me or let me know they were not going to call me and it was something very important. I called the after hours that ended up hanging up on me after a 15 minute wait each time so was left with nothing. Now on Monday morning I am trying to reach them and the line just says line busy and hangs up on me. I go to check there website and it’s blocked because they havnt paid for there certificate for the website. Worst doctors I have ever dealt with in my life. It’s sad that this is the only place I can go as I’ve been there the last 12 months and no where else because of covid I cannot see another doctors surgery!!!! Oh and to top it off the receptionist one time actually asked me when I rang to book an appointment what my appointment was for!! Confidential!!!!

If you can ever get through to them on the phone they would be alright. Terrible service aswell. Doctors don't call for phone appointments then when I call to enquire I get no answers.

I have been attending this practice for approx 4 yrs both Dora Creek and Morriset seeing Dr Khallouf and has been open and honest to me in this time and treated well by all other staff . I also like to add that the clinic has a great mental nurse who is willing to do her utmost to help and has given me better support than other psychologists.A big thankyou to Dr khallouf, Helen and reception making this clinic the best for me

Unable to get through on the phone.Unable to see a doctor even though negative covid test. Ended up with a phone consult…not good enough…end up in Wyong emergency and hospitalised.More permanent Doctors are needed in this growing area of Lake Macquarie.This practice used to be first class but over the last 5 years has gone way down hill.

Had to take my daughter to see a dr - because of reasons we had to do a carpark consultancy. Dr couldn't even be bothered to come down to see us unless he absolutely had to - had to repeat my car make and color 3 times - then he had the audacity that when he did show up at my car - to tell me its my fault for something and argue about it and talking down to me in front of my children. Never again will i see this dr again - he's at dora creek. Will try to see the nice lady doctor at Morisset, she shows she cares and listens. Doesn't even deserve a 1 star! ...

What a joke , over 200 unanswered phone calls in less than a week . Over charged visits ( charged for extended visits even though none have been over 15 minutes.) on multiple occasions. Can’t seem to send capacity certificates to the right email address. Constantly asking the patient to chase up work covers outstanding invoices. Refusal to release certificates. Place is just a cash grab now . Shame on you

Good luck getting them on the phone, even if they answer you could get hung up on. When you finally do get through the service is very poor, from the door to the doctor. They say they will do something and never do, you will have to chase and chase them to followup and even front up in person. Had to attend 3 times for vastly different opinions then come back for results and they charged every time for something that should have been sorted in the first meeting. Referals were lost, my whole file went missing at one point. While waiting I saw some poor old bloke who just needed dressing changed on a wound get turned away because they accidently double booked his appointment.Strongly suggest attending somewhere else. Don't be desperate like I was, it will cost you.

Absolutely pathetic. Quite literally the worst service I’ve ever experienced. Never answer the phone. Constantly hung up on when it does ring and answered. I’ve been desperately trying to renew a mental health prescription for nearly three weeks and nothing!

I booked an appointment specifically to sort out paperwork required by Centrelink to prove my disabilities. I showed my doctor the app which stated the specific documents needed for my DSP claim. My doctor had no idea what they were and wrote 2 sentences then charged me knowing I hadn't worked since January. I've been going to this surgery for over 2 years and it's been inconsistent and unprofessional the whole time. A few good doctors don't cancel out the rest who don't know what they are doing. Edit. I had begged for 4 years to have a medication change due to the severe side affects to be constantly told no too dangerous not going to try. Surprise surprise I get lithium toxicity x4 the safe amount and now have less than 20% kidney function and am on the waiting list for a new kidney. My discharge from hospital papers stated a referral to a nephrologist was required with 2 weeks. 4 weeks later and no referral has been made. I have requested my medical documents to be transferred to 4 different surgery for those surgeries to tell me southlakes has not sent the files. They have with held my medical information so I cannot be seen at another surgery. I called reception to make a phone appointment, no mention of full fees if you havent been in person within 12 until after the appointment, as a disability pensioner this is an absolute disgrace. Do not go here at all.

I found dr Jamie one of best doctors I ever meet. She treats you as friend as well as doctor. As doctor she pick up things up X-ray that report say thing are fine, Jamie picked up on X-ray that ì had arthritis of spine. Dr Jamie sent me for bone density scan and she was right and went put me on injection to slow it down.she said start on right way or wait speclist report came back. So waited 6 months and she way right and said I had be 55 years to injection. I should had listened to Dr Jamie advice as can't over specialist and she was putting my health first. I was ònly 45. When I was 52 my back and hip pain was so bad, my local gp said we send for another bone density test and read machine and said X-ray it bad news as it as was colour coded was in low range as knew guy from Dr howl at Warner Bay and now at prp X-ray at adamstown. As Jamie for condition that doesn’t exit in Australia. I very lucky to have 7 years ago as her books were closed. Kind regards Bruce.. ps I'm sorry I did say goodbye after I got back from Germany your the best