Fossil

Excellent customer service, it is definitely above and beyond my expectation! Our watch dial got loose, Lachlan managed to reposition it and fix in place without the hassle of sending it to the repair department.

I must say this would have to be the best watch store I have been too. Not because of the product or display. But because of the staff.I purchased two watches for myself and partner on Tuesday just passed and the respect and courtesy shown was outstanding.I am an extremely picky person have an extensive personal collection of watches and therefore I like to see my options, happily and willingly the staff allowed me to looks at 20+ watches till I found the one I wanted.Because of this I will return to that store and recommend people to go there for future purchases. Thank you all so much.

I've only had one experience, but it was great! I rang the store explaining that I had a fault smartwatch and gave the salesperson (Julie) the details, and she said without hesitation to bring it in and she would exchange it for me. I went to the store and the service was really friendly and fast and they even sized the band for me. Thanks Fossil Macquarie!!

The staff at the Fossil store was super helpful. They were not in your face all the time while you were trying to browse on your own but popped up at the right moment when there was a question to be asked. The collection was beautiful and the quality looks good. I'm hoping the items I bought will last a very long time - they're so pretty!

Whatever happens DO NOT go to this store. Go to the parramatta one instead. I came here for a warranty claim for a watch I bought a year and an half ago and they said that the company only covers up to 1 year and if I would have brought my watch in during that time period they could have done a free replacement. Their own website on the other hand said that they give 2 years international warranty. I told them that and the manager who is an Indian lady just kept talking about how it only covers the battery but when I spoke with the customer care online they said it covers everything including the issue I went to the store for. Anyways I kept going to the shop again and again because of what the staff there told me to do until I just decided to go to the parramatta one instead where they actually did the replacement for me. If u guys value your money AVOID THIS STORE AT ALL COSTS

The AM there was absolutely lovely in helping me get everything I needed and is a pro at the embossing

Very nice and polite staff. They helped me to change a watch I bought from the Fossil shop in QVB . They saved me trip to city:)

Amazing in-store experience. Staff were so nice and friendly, and helped me with my watch-band after purchasing to size it correctly, etc. Fossil's phone support were a joke and their website support was so bad I had to go in-store to make my purchase. Glad the stores are still around =)!!

Pros:Good compact shop. Have band replacement services that's a plus point. Always new items on the block. Staffs are quite warm and cheerful. They know every details about the watched snd Fossil products in the store. Quite a good shop to buy traditional and smart watches.Cons:Should start a card for Fossil discount. Need more offers to buy the Fossil products.