Allens Freight

Great service great team.

Majority of staff, excellent

Very poor customer service manner. They put card that they attended the premises when they did not knock on the door to avoid bringing the item up. Bad manner when you call them. When you go to them no one there to help you. Shocking experience twice.

very poor service on phone and no business signage to help you locate there depot when you have to collect a parcel

Very easy to deal with courier service.Agent for *** Fastway Couriers ***

Very difficult company to deal with.Poor customer service......I would recommend paying extra and using Australia post if posting to South West Victoria. Once Allen’s get their hands on it they will deliver when they are ready and not before.I own a Licensed post office outlet and regularly have to deal with Allen’s dissatisfied customers after they have held parcels in the depot for a week.Not to mention having to wait for who knows when? to receive our stock.I am 70 km from the depot....but if the parcels reach the depot on Friday we won’t receive them until a full week later...even if you pay for priority delivery.I would even pick up our parcels if they were easier to communicate with.