Shell Coles Express Virginia

I do fully agree with lasy Jayden D review and it happened to me everytime. Whenever I visit this store in evening, Indian staff never authorise pump and customers are waiting more than five to ten minutes outside, very rude service, needs attention

Chubby indian man was very rude to me and all customers and took 5 minutes to let 3 of us into the store. Quite frankly shouldn't be allowed to work in customer service. 22/11/22 8pm. Usually quite nice here. Disappointing.

It can be very slow, not worth the wait. Took over an hour just for a car wash. Don't waste your money at coles car washes unless you want a painful experience.

Always goes to this service station staff is very nice night time customer service staff is also helpful and friendly in nature specially Indian guy is very hardworking and always served me promptly tks

Just had another poor customer service experience, I know its hard to get good staff at the moment, but some basic lessons in manners would go along way here.

Great customer service the staff are very friendly and helpful especially the older ladies.

As a female, at 9:45pm at night, you don't want to be standing alone at the bowser waiting for the cashier to turn on the bowser just because he is on his phone. He was also facing away from the window and not paying attention... then looked confused when he heard the door buzzer after I've had to walk to the door, flag him down from the window and ask him to open the door... he couldn't work out it was the door buzzer because he was so preoccupied with whatever he doing to have to ask him to turn on the bowser. He seemed annoyed that I had interrupted him. No apology, Just lazy. I come to this servo often at the same time and this same cashier does this regularly. Other cashiers I regularly deal with are near the window, pay attention and are prompt in what they do. Where as Brij just does not seem to care. So after getting annoyed so many times with this guy I am finally putting in a review.

If you're going to sit out the back at night and not turn the bowser on... We will go somewhere else. Terrible service from Coles. This isn't the first time.

The only things that set petrol stations apart is their staff and cleanliness and Coles Express Virginia has fabulous staff, it's always clean and impeccably presented. The manager Gabriella is amazing. She is so lovely to her staff and friendly to every customer. So often you will hear customers say bye Gabby as they head out the door. Carmel is also great. They definitely cheer you up on your way to work!

Do not gamble your money on the car wash. Tonight was the second time in two months this car wash has just stopped mid car and just done nothing more. The staff are polite and refund you but it is not worth waiting in a cue to get a refund that is for something that it advertised WASH AND GO