Australia Post - Wallsend Post Shop

Doesn't matter what day you go or what time you go, the staff are usually very rude. They work in customer service, they have to deal with customers. Usually that means being courteous and friendly. They're in the wrong job.....

This place is really busy, the que is standing out the door but there is only one person helping . Surely they can employ another person to help

Staff were rude. I was made to feel guilty for submitting a passport application. Staff member stated, ‘now isn’t a good time to do a passport application’. I wonder when is a good time? Australia Post may have to review their lunch hours and roster staff on to ease afternoon rush. I highly recommend, Australia Post Mayfield. The young men who work there are the polar opposite of the staff at Wallsend.

Purgest pass port photos on the 19 from them and went in on the 21st and was told photo had scratches. So I was told can get new ones. left shop in discus and drove back home and got the sheet of photos and come back down to be processed. The staff are rude and are arrogant. Who pays for my time at 100 a hour I own a small business. I don't treat customers like that.would go out off business.

Usually a pleasent experience, with very friendly and helpful staff. Until a recent interaction with a lady who I assume was the manager. She refused to accept my birth and change of name certificates as ID, even telling me that Births Deaths and Marriages had given me a birth certificate which was incorrect.I was forced to track down other forms of ID to use. To check what was wrong with my ID, I called Service NSW (the issuers of the licence I was renewing) who were as confused as I with her issue with the ID. I also called Births Deaths and Marriages who checked and confirmed that both certificates were correct.The only advice that BDM and Service NSW could give me was go to another post office".While it's ok for this lady to be incorrect

After reading reviews on here and after my own experience today 16/11/22 at 9am , I can say that the customer service staff at this auspost are very rude and act customers like an inconvenience.

Took passport photo today.. Doesnt meet the requirement and need to retake again. what a nightmare. Poor customer service.

Very unprofessional & lazy service, I understand they know there job because they do it every day. However for customers it might be there first time & quite stressful. Met with rude & impatient employees. Remember you work in a customer service role. Go elsewhere, they appear to hate there jobs and push that onto the service or lack of service they give.

I've attended the post office twice to try and pick up my parcel. On Saturday it was closed despite the card saying it would be open. When I quickly Googled it, I realised it says closed.So I came again 4pm on Monday after I finished work and it was closed again. I then saw that it's only open 10am - 3pm based on an A4 piece of paper that you only notice if you're looking for it. I then went onto the Aus Post website and it also said it closed 12pm - 1pm for lunch. I'm currently teaching, so I don't know how I'm supposed to pick up my parcel as a single person, when it's closed before I finish work and is shut during lunch? I can't even see if it could go out for delivery again as Auspost is only taking phone enquiries about passports and medication.

Terrible customer service rude and condescending. I will never go again. Dont go if you need baby passport photos taken, they dont know what the are doing. Even hearing the other workers talk to other customers was terrible. I would rate this auspost a 0 if i could