H&H Jewellery

Had a really great experience at H&H. This was my real first experience purchasing fine jewellery. I was after a special gift for my friend . Chris (sales advisor) assisted me and was very patient and explained to me top down on the style, materials and things to consider. I found his manner very respectful and professional.

Great service & a quick turn around to get my precious rings resized and a necklace repaired. Will trust them to get some remodeling work done next.

WOW WOW WOW. I walked out of this store so happy with my purchase! Brilliant customer service, all the staff were friendly and very willing to help out. I found the perfect ring for my partner with their wonderful help. Stunning pieces of jewellery perfect for any occasion. Highly highly recommend

I asked for a new battery and band for my Mum’s watch. Was quoted $30 for battery and $50 for band. I accepted quote, and when I returned to pick up watch, I was told watch wasn’t working. I asked how much to fix. Quoted $245, upon which I decided not to proceed. Went to another jewellery shop and they replaced battery and band for $48, and the watch was working. Wow. H&H should be ashamed of themselves.

Took my Certina watch in to have the battery changed. That was done in about 15 minutes. I noticed later that the second hands were ever so slightly out of alignment after the battery change. I took the watch back and H&H were more than happy to rectify that. No charge, no arguments. It took a couple of days to get it back, but no big deal. They were also very upfront about the dangers of changing batteries and not pressure testing the watch. Appreciated that.

This was my first time buying jewellery. Sarah and Chris both gave great advice and went above and beyond to ensure a great experience!

At first we thought it was a nice place. I bought a set of earrings that were close to $300 with the warranty. After a few months of having them they become weak, even though I only wore them a handful of times, and suddenly just crumbled in my hand as I was taking them off. My partner went down to see if there is a way to fix them but the shop owner disregarded him saying how can we fix this it’s clearly not fixable. The earrings were only in 2 halves on each, what is the point of the warranty for a pair of earrings if you can’t fix them if they only split in 2. The owner was very cruel to my partner and kept raising his voice saying “I’ve been working in this for 60 years, look at this look at this” being extremely cocky with all the gold he owns on his body. This is extremely unprofessional and no way to respond to a customer who is simply just asking if there is a way to fix it. Very disappointed with this place and would never recommend it, they are just trying to take your money.

I had very good experience here. I purchased 1 Crt size diamond ring from Chris the owner, and he gave me the best deal with highest quality. They are also very reliable and friendly people.