Beaumont Tiles Auburn

I would like to commend Aden from Beaumont Tiles Auburn for truly exemplar customer service. Armed with brilliant product and trade knowledge together with this keen eye for design and patience, Aden has gone over and above to make suggestions, follow-up stock availability to get the right tiles for us. We would not hesitate to recommend Aden and his colleague Jason in future and plan to purchase our remaining bathroom ware and tiles from the team – Shout out and Thank you to you both

I’m glad that I choose this store (Auburn) for my tiles selection, initially I thought it might be same as some other store who sells the tiles.. but once I started working with Jason in the store I get to know up-to how extent they can go to help the customer to choose the right tiles and not only that, but help me in delivering a tile which I was short of..They delivered in person by sending the tile with a staff (wonderful lady) and really appreciate their support and customer service..I recommend this store and Jason for your next tile selection.. I have confidence that you won’t regret your decision.

Jason at Beaumont Tiles Auburn was super helpful to me when I was looking for a particular tile today for a craft job. Nothing was too much trouble, and he went above and beyond to get me what I needed. Highly recommended! Thanks Jason!!

We bought some floor and wall tiles. They did have lots of choices to choose. The customer service was great. Staff were friendly and helpful.We were very happy with the purchase and definitely will be going here as our preferred tile shop.

Tiles for one bathroom are not the same as we ordered. Instead of polished wall tiles, delivered all the tiles with matt/silk finish.I reached out to the salesperson, but he refused to admit it and insisted that no polished tiles were selected. I asked him to send the signed selection sheet, he provided only the 1st page where the subject tiles were not mentioned. They were on 3rd page, but he refused to provide the signed 3rd page.Arrogant, rude, disrespectful, blaming their mistakes om customers.

I didn't get the name of the female assistant that served me, but she is a credit to Beaumont Tiles. Excellent customer service & very friendly. A pleasure to deal with. Well done!

Would give it 6 stars if I could!The customer service is impeccable & the prices are more than reasonable. Jason & Talia were particularly magnificent - they know their products back to front, and could not have been more helpful.Thank you again!

They were good, until........ we had a problem and then they were not at all helpful.We have two bathrooms being renovated. A main bathroom, plus an ensuite. We have gone for matching tiles, WC, shower, vanity, mirrors etcExcept - Beaumont got a little confused and delivered smaller wall tiles for the ensuite. In reality, seems like they got it wrong at the store. We didn't spot it, the bathrrom renovators didnt spot either. As we went through the bathroom renovators account, we didnt get any paperwork that would have highlighted the issue.We renovated the main bathroom, before starting on the ensuite. So, when we did find the issue, we asked that we could get the matching wall tiles exchanged. Beaumont said no - that the tiles had been delivered more than 30 days ago. So no returns.So we have bought another $500 of tiles to have matching bathrooms.There's 10 boxes of smaller tiles in my garage.So - if you want good customer service - which means after sales service, then look for another store. I would have rated their after sales service less than 1 out of 5 - but that wasn't an option.Response to HQ - email sent 10 days ago. No response - no followup. Pointless sending an email as they dont help

Sales assistant was so helpful. Great ideas. A quick effective visit was fabulous

I have just finished a bathroom renovation and have been dealing Talia & Aden from Beaumont Tiles Auburn. They were high energy, positive and did what they said they'd do. This has been one of my better experiences dealing with a retail outlet. Thanks so much Talia & Aden you were both great in helping me with everything.