Chatswood Sewing Centre

Thank you Shane and Chatwood Sewing centre for your amazing service, and lightning delivery. We were astonished the fact we ordered on Friday and it was here on Monday! Thank you again for the chat and the compassion you showed to us Victorians down here! Will definitely be recommending you.

Everyone that has been so poorly treated needs to complain to the ombudsman. This business has major issues.

After being reccomended to get our machine fixed here I'm surprised they are still in business. The repair guy advised us that it was beyond repair and that we should look at a replacement and that he wouldn't even quote how much it was to fix it ( The electronics board was broken). We considered this but as the machine was of great sentimental value we wanted to get a second opinion. We visited the shop and was told by the lady that the machine had been completely stripped to diagnose the issue and that it was in parts out the back and not able to be put back together.We should have insisted on them gathering up the parts but we were quite shocked at their response.I know know why the guy was insistent that is wasn't worth getting fixed.Edit:Nice of you to disregard my review. This is the store. My experience reflects what others have said. The machine was booked under my wife's name.

Wonderful experience. I have bought 2 machines from Shane and have always found he and his staff to be very helpful and obliging. I live 7 hours away from Chatswood now but still either send or take my machines here for service. Nothing is any trouble. Great experience.

Very rude and poor customer service. My dear friend is visiting from overseas and is extremely knowledgeable and qualified in Creative Practice (fashion). Even on his holiday he decided he wanted to help with some projects so we came in to this store yesterday afternoon as we needed a zipper and 100% cotton thread, only to be told by a man working there: ‘You know your holding 100% pure cotton’? You deserve every low rating you have after experiencing your service! Good luck. Have the day you deserve!

I cannot thank Shane enough for going the extra mile, on many occasions, re problems with my Pfaff Passport. He persevered!!! Problem solved. I will not buy or take my machines anywhere else and have been buying my machines and getting them serviced there over many years. Worth the drive from Hawks Nest. Staff always warm and friendly too. I’ve read the few poor reviews written over many months and years and can not fathom why as the countless times I’ve visited, the staff have always been courteous. Thanks again Shane, well done!!!

Alright so the guy at the counter was snarky, had an abrasive manner with other customers, handed me the eftpos machine rather unprofessionally and was even like “it’s not my fault haha” when my transaction took a while to come through even though I said absolutely nothing. I heard him straight up tell another customer who had a thick accent “I can’t understand you” without so much as a “come again?” He didn’t make eye contact and generally acted like he didn’t want to be there. Much like, I’m sure, plenty of us in the service and retail industry— only most of us have the good graces not to show it. Normally I would shrug it off, but it looks like he needs to hear another complaint. 2 stars only because this is, unfortunately, the most well stocked and comprehensively equipped sewing shop in the suburb, but I think I’ll slog it to the city next time.

I happy to discover this shop! I found all the little bits & pieces I needed for my sewing job here, the owner was helpful & friendly.I found out they run a lot of sewing classes, it's great to know as I hadn't heard of any others in Sydney.

My experience was consistent with all the other 1-star reviews. I recommend going to BERNINA just across the road. They are lovely, helpful and don't try to pressure you into buying things you don't want. Also if you buy a machine from the sewing centre, make sure you ask them their proof of ownership.

Same as alot of people , rude abrasive manner, would not describe it as serviceDon't bother going in to this shop , it's surprising that they are still in businessGot to ask the ? ... Why so rude