Th3rd Dimension Media

From start to finish, the Th3rd Dimension team were amazing to deal with.They understood our brief perfectly, they came in on time and on budget and went the extra mile to support our specific business needs.We found Pablo and Kate to be extremely professional, creative, fun and genuine. They certainly have a wealth of knowledge and it shows!They were very generous with their time and advice throughout the project.The final product is exactly what we wanted and it showcases our location and product perfectly.We absolutely recommend Th3rd Dimension to future potential clients.

This is a review of our experience with Kate and Pablo from Thr3rd Media Dimension, whom we hired to be our wedding photographers and videographers for our wedding in Airlie Beach in June 2022. We chose them because they appeared professional and had some examples of their work on their website, even though they had few reviews on Google or Facebook. We had an initial call with which was fine and we were required to pay 50% of the cost upfront to secure their services, with the remaining 50% due 60 days before the wedding date. We were not happy with this condition but we agreed to it, however after our first payment we had to follow up several times and experienced long delays in receiving responses to our emails.Something positive is that on the day of the wedding, they were punctual, professional, and friendly, and we enjoyed working with them. We received around 10 photos promptly after the wedding, but the color grading was not what we had requested, and we expressed this to them, they just said that it was their style. We waited long five months to receive the final product (which is just outrageous, 5 months!!!), including the wedding video and edited photos. The video was mostly fine but had two mistakes in the transition, and the edited photos were not what we expected, were poorly edited, and did not reflect the warm style we had requested. We were very disappointed and unhappy with the results, and we felt like we had wasted our money.We asked for the RAW files so that we could find another photographer to edit them, and they eventually sent them to us after a long wait. We were not entirely satisfied with the RAW files, but at least we had them, and they did not charge us for them. The video was never re-edited, and we had to fix it ourselves. We emailed Kate and Pablo with our private feedback, but they never responded or apologised, which was disappointing.We also had other issues with them. We never received a proper contract, and it was unclear what their responsibilities were. Their T&C in their website did not specify how long it would take to receive the final product, but their product PDF stated that it would take between 8-12 weeks, which was not our experience. Overall, our experience with Kate and Pablo from Thr3rd Media Dimension was not very positive, and we would not recommend them to others, their excuse over the whole process to most of our concerns were: we are too busy with other job which sounds to us so unprofessional.We regret our decision to hire them and we felt that what we paid for was not worth it. We really hesitate to make this review and waited months because we don't want to cause any harm in anyone business however we also think it's important that other people are aware of the outcomes of customers who have used certain services. We hope these guys can learn from this experience and improve their customer service, learn to listen to their customers experiences and be aware that wedding days are very important and their job should reflect that. We definitely learned our lesson too and are more aware in what to keep in mind when hiring a photographer or videographer for next time.

We engaged Pablo and Kate to help put together professional videos for our financial planning group highlighting what we do and how we do it. The guys were great to work with and we're very happy with the end result.

Killer Racing would like to thank the drone guys for doing such an awesome job in putting together our promotional video. Kate & Pablo were great to work with and completed all of our business requirements in a timely manner. We would highly recommend using them and can't wait to do a track day trying to outrun the drone.

Pablo and Kate were absolutely amazing to work with! They were highly professional and easy to communicate with, open to change and overall we had a great experience with this team in The Whitsundays!

Kate and Pablo are pure magic together - we have only received our 1 minute trailer, but are over the moon with Th3rd Dimension Media.Kate was such a calming presence to have on the day of our wedding as was Pablo with his gentle nature. They were so easy to work with and made us laugh constantly. They are so very patient and also super romantic which comes across in their videos.They have got me thinking what occasion we can get filmed next just so we can hang out with those beautiful souls again :) Can't sing their praises any higher. If you are looking to get your wedding filmed.... There is no doubt that Kate and Pablo should be the ones to do it.

Th3rd Dimension group have been absolutely amazing and with their expert advise, precise shooting location and guidance my business promo listing video has exceeded all of my expectations. Pablo is without doubt a true professional and so easy to work with and allowed me to relax and benefit under his guidance during the shooting of the video. Pablo and Kate have my 100% approval and highest recommendation if you are looking for the complete package for your video production and media package.

Amazing amazing amazing! We had the AMAZING Kate & Pablo for our wedding just yesterday, and we could not wait to review them and make sure everyone knows how incredible they are! They become a part of your day as much as the guests and family are. They have fun and make everything okay. It’s daunting on your wedding day as it is, but having Kate & Pablo there makes everything perfect! They do this as a business, yes, but you can see the attention to detail, and passion in what they do. They are beyond incredible, and Josh & I are so super excited to see their incredible work. Highly recommend!!!

Kate & Pablo,we don’t know where to start describing our experience with you. Getting married on the other side of the world was our dream but it definitely wasn’t easy especially because at times we felt guilty for living our dream without our families & friends there. Thanks to you they are able to be a part of our big day.Everyone that has seen our video was blown away. Whether there were tears or laughter, all the emotions were there as if they spent our big day with us.Thank you for creating something so beautiful and honest that we will cherish for the rest of our lives. The wedding feels like ages ago, as if it was just a dream. Thanks to you we are able to relive that dream over and over again.We’ve always wanted to ‘have one of those professional wedding videos’ and here we are with our own.You made us feel so comfortable and you were able to capture the love we feel for each other like no one else could have.No words could ever express our gratitude.Thank you Kate & Pablo for making a dream reality. We love you!David & Tessa x