Zap Fitness 24/7 Richmond

DO NOT SIGN UP HERE! SCAMI signed up on a 12 month contract in March 2019. Recently they keep debiting my bank card weekly for no reason.Never was I once told that my contract was extended or re-activateI tried to call and email them about the membership a bunch of times. And I got NO response. I've been getting charged for 3 months in a row and haven't heard from Zap ever since.

Not off to a good start. Went in to collect my key at 10:30 on a Thursday to have no response to buzzing the door twice. Rang the number on the door to then be told someone was meant to be there at 10. Someone then answered the door and said that the person who runs the desk won’t be in until lunch time...So... at this point why would a bother continuing with my membership?Maybe I don’t have time to come back at lunch? Maybe the world doesn’t revolve around gym times and people not being at work without notice.Other staff members should answer doors maybe and maybe should know how to use the computers?Talk about saving time and joining online when it’s taking me twice the amount of time to pick up a key than it would be to sign up at any other gym.Cheers.

Great gym in Richmond, opened 24/7 and all the equipment needed - notably free weights, squat/deadlift/bench press racks, etc. I can't recommend Zap enough!

Possibly the worst customer experience I've ever received. Zap made direct debits against my consent and ignored my request to cancel my membership.It took several requests to cancel my membership, after a number were ignored. Even though this is correct procedure as stated in their Terms and Conditions.Still waiting on a refund for two direct debits which were against my consent and not communicated with me.

Decent sized Zap Fitness, with pretty much every machine you would need. Does get quite busy in the morning, before dinner and after dinner. Parking can also be difficult to find as there is not a lot of parking to the rear of the gym.Would recommend coming at odd hours so you don't have to queue for the treadmill/weight racks.

Like wise most of the their customers mentioned. They clearly have issues with picking up the phone. I kept calling their 1300 number almost 3 4 weeks, and the waiting time was unacceptable some days up to 65mins and no one picking up the phone. Finally, they picked up my phone today, and I wanted to cancel my membership, and now they are ruling out their 30-day notice period. ZAP FITNESS WHAT ABOUT NOT HAVING AN ENOUGH STAFF TO PICK OUR CALLS ALMOST FOR 4 WEEKS. AND NO EMAIL OR SMS BEFORE CLOSING DOWN YOUR BLACKBURN NORTH CENTRE - HENCE SENDING TONS OF EMAILS REGARDING TO THEIR MARKETING. Ask for a manager to get back to me and still wait, as the customer service team has literally no idea what they are there for. STAY AWAY FROM THESE CLOWNS AT ANY COST.

Was a member for a few years only because it's close to home and cheap, but have had enough. Plenty of better gyms around.First off, quality of facilities was generally pretty mediocre, with bathrooms and showers not cleaned regularly enough for the amount of use they saw. Think the water cooler was broken for about a year before being repaired. Goes to show how much the owners care about general upkeep.Through COVID the communication was really poor. Had no idea why my account was being debited again without my consent. Would have opted out as even though VIC restrictions eased in June, wasn't comfortable using the gym at that stage and they had not communicated to their customers their intention to restart the debits. Had no reply to my email query so ended up calling and putting membership on hold.Now after changing gyms and seeking to cancel membership, I sent notice via email 10 days ago but find that they have again recently begun debiting my account without my consent after recent easing of restrictions. Have tried calling during their business hours only to encounter a pre-recorded message (that mentions their business hours, helpful) and no way of actually leaving a voicemail. From reading others' comments here it sounds like they treat their business / staffed hours as a suggestion only.Save your time and money, go elsewhere

A few days ago, I had an issue trying to get my tag as a new member and left a bad review just to get some attention to the matter. Luckily, the team (kind words to Jerome, soecifically) replied honestly and fast and they managed to help me. I have been coming since then and found the installations very clean and i haven't had an issue since then. Thank you

It is impossible to cancel your membership!! I didn't mind the gym, it's basic but does the job. However when I wanted to cancel my membership you can't do it online and they don't answer the phone. The only option is to send an email and then they don't reply. What a business model!!

Very uninspiring gym - extremely boring decor, strange layout, terrible music playing. Lots of machines never get used, so layout could easily be re-jigged & more useful machines & weights areas added.[Review Edit] So it's been 4 months since I left the review and the gym replied to my review - but literally nothing in the gym has changed. If anything, the music has actually gotten worse. It is so bad it's actually offensive - as a listener of music created by actual bands (ie rock) and not some kid on a computer, I feel completely discriminated against.I've actually had to buy noise-cancelling headphones so I can't hear the rubbish music.