Yamatsu

Nice people to deal with. Thank you for the 4 generators!

An employee was tailgating so close to me it was extremely dangerous, through roadworks where I was doing the speed limit. If I had put my brakes on, and had a passenger in the back, they would have been severely injured. When I rang up the company to complain about the behaviour, he hung up on me. Obviously this is a company that does not value community safety, or even courtesy to anybody. That's not the sort of person I would want installing an air conditioner, and I'll consider filing a police report for the dangerous driving. I notice on the reviews that I'm not the only person this guy has been arrogant to.

Hired this company to install 2 air conditioners. The day they were booked to come out and install the air cons they didn’t turn up because the staff member had a big night the night before. Once they eventually turned up and installed the systems my father had to help the staff member install the air con because he was struggling to do it himself. Once installed we then found that 1 air con only worked at certain times of the day as it was incorrectly installed to the hot water system, which they then came out and fixed. We then had a issue with the second air con not producing cold air as it wasn’t installed correctly. They came out and refilled it with gas and said it was fixed. The air con has since stopped producing cold air again and have been contacting the company every day for 3 weeks and the air con is still yet to be fixed.

I wish I can rate this company with no stars. The manager owner has no idea of customer service, however his staff is something else.we bought 4 units from this company at cost of $7470 after one and half years one of the units failed, it lost its gas due to a wrong installation process. I called them to rectify the problem and after 9 week's of waiting they turn up and said that the unit is not covered by the warranty and we should pay for the repairs. The so called technician turned up in his old jeans and old t shirt ( no uniforms ) had very aggressive manners and threaten to cancel our 5 year warranty if we do not pay for the respires. It was summer and very hot so to avoid delays we agreed to pay for it. One month later the same unit failed again at that time We called the company and told them of the problem and they said that they will send some one when they have the time to do so as they are very busy. that was 4 months ago.