Freedom - Auburn

has some nice furniturepretty reasonable pricedthere's one lady in there (can't remember her name), but she helped us out so much, thanks

Disgusting. Full of lies. Rude manager.I purchased a Dahlia sofa at Freedom Auburn store in Dec last year. Paid in full. At the time of purchase the sales person promised the delivery would be around 20 Jan 2021. Waited until 30 Jan and nothing happened. I went to the store and the same sales person checked at the computer and told me the sofa had arrived at the warehouse and I would receive a text message for delivery next week. Based on her information I sold my old sofa waiting for the delivery. Two weeks later nothing happened. I made a few phone calls and finally a manager rang me back in mid Feb telling me there was a delay and the sofa would not be available until the end of April, with no guarantee. I asked her why the sales person told me it had already arrived, and her response was “she (the sales person) is not good with computer, you should not trust what she says”. Isn’t it ridiculous? Because I have already sold my old sofa I told her I would like to cancel the order and get one from somewhere else. She promised she would put the request through to the head office. Waited two weeks nothing happened. I rang her again but this time she denied I had requested a refund, saying “you told me that you want to have a think about it”. That was definitely a lie. Then I finally told her that I wanted to request a refund. She then promised she would send the request to the head office but “it is up to them”. I am now waiting to hear back from their head office. God knows how long it would take and whether they would give me a refund or what. Absolutely a disgusting business to deal with.

Went on a Sunday and there was only maybe 2 staff around. Had to walk around to find someone because I wanted to buy a rug. She said she'd check if they have a new one and never came back. Saw her talking to another customer then at the front register. She'd forgotten about me.

Purely based on customer service. Female employee name starting with an L. Came in yesterday and she was very rude and unprofessional. Shouldn't be employed in customer service. A few days on... Had a reply from owner so have moved star rating up.from one to three. I hope her disrespectful snarky attitude is addressed. Thanks owner.

My partner and I would like to thank Lorraine on her customer service! She went out of her way on both occasions we visited the store to make sure we would make the right purchase for our lifestyle. She is full of knowledge and made the whole process extremely smooth. This is the best kind of customer service/sales person we have come across in a long time! 5 stars for Lorraine :) !!

5 star for delivery service from Hamzi and Sam, they gave me a call stating they would be at my place in 30mins and they came on time. What nice and polite gentlemen they were, they carried the lounges in the lounge room, they recommened that I place them differently which they were right. I ask if they would help me put the legs on the lounges as a different furniture store would not do it for me.. and they said it was their duty to put it together which was a great help and they even took all the packaging away with them. They help me move the small sitting lounge that I had there so that I would not do it myself.Thank you Hamzi and Sam you did a great job and Freedom should be proud to have guys like you working for them.

Worst purchasing experience ever in Australia. My wife went to the shop order a sofa on Jan 2022. She has been told it will arrive in Apr or May. In Apr, we received a email notice the sofa will arrive in June. But at middle of Jun, we received another email notice, the delivery will be Aug. I called Freedom to ask for refund for the product. The manager Louies said 20% deposit will be charged for cancellation. Because my wife signed a document that she willing to wait 16-20 wks for the stock. If you want to full refund, it has to be 30 wks not receiving the sofa. After we hang up the phone, we received another email notice the stock will arrive on 3rd Aug. Yes, that 's the exactly date before 30 wks. How disgusting is the company!Report this matter to Fair trading and ACCC.First time went to Freedom and last time as well.

The purchase process was smooth over the phone but it’s incredible difficult to make refund. Spoke to a few staff and was on hold for a long time as only the store manager can manage refund/ price match. The store manager made it inconvenient to refund an item by requesting an instore presence to do an identity check (which they didn’t have an issue to accept an order over the phone). When being questioned about this specific rule which she quoted it was due to banking regulations, she agreed to online identity check. Still waiting for their requirements, which they promised to follow up via email. I’m not impressed with customer service and will not purchase from this store again.

Lorainne was absolutely fantastic. We were tossing up between a lounge that was available at another store vs an 11 week wait lounge from freedom. She sold us on it and was so helpful and lovely. Thank you very much!!

Purely incompetent customer service and store manager, no one cares. Bought a chair from Auburn and one of the legs snapped in half which almost caused injury. Contacted the store for a refund multiple times also requested a call back from the store manager more than three times. Refused. It’s been almost a month since claim was lodged. Case still left unresolved.