Reservoir Veterinary Clinic

I called today a bit stressed after realising that one of my cat’s claws was stuck in her paw pad and had caused a wound. I hadn’t been to this vet before and literally just called the first one that came up on Google. There weren’t any vet appointments available at such short notice, but the nurse told me to come in 20 minutes and another nurse would be able to have a look. They fixed my cat right up with such love and care, and they were so incredibly lovely!! I’ve definitely found my new local.

**Updated**There seems to be more staff on and calling up for an appointment you can usually get in more quickly now. Online bookings are still more scarce.We've had good experiences here, it is just to be hoped that they continue increasing their Vet coverage to allow for more appointments. Once that's the case, I'll happily update this to 5 stars.

You know when you buy enough meds with 3 dogs when something really stinks with pricing 2 x $35 Surolan for $164.78 ! ! ! Just WOW. Referred by our vet because they had vacancies Can't imagine how!!

I started coming here with my rescue dog who just passed away at age of 15. He was two when on his first visit, since then they have always been very friendly, helpful and compassionate towards Rocky, even when he had become a bit nippy with them in the last couple of years. When they found out about his death, I received a condolence card from them, which was very comforting and emotional. We just got a puppy and he had his first visit the other day, and we will continue coming here.

Avoid at all costs as you can see with many of the lowest rated reviews this clinic cares more about money than they do the animals, customer service and client loyalty.Originally we took our dog who would consistently get ear infections to get looked at and was told he needs an ear flush which cost ~$800 and was told after this he'll no longer have any ear infections we thought great it's a no brainer. However only a few weeks later we were back at the vet getting his ears checked to then be told he has a yeast infection in his ears and was given medicine to treat his ears. This medicine was a godsend it instantly cleared up his ears whenever he had a flare up, the only issue for us was the incredible mark up on this medicine and the process we would need to go to just to get a refill for his medicine. The clinic cared more about getting more money from us than providing care for our dog. We would constantly be told they could not provide a repeat of the medicine without a consult which cost more money for something that was on file and was obviously a pre existing condition, each time we would walk into the consult try ad explain clearly to them the issue he has and that when we are given the medicine his ears would clear up instantly instead of listening they would take a swap of his ears charge us $70 for the swap which took all of 3 minutes each time be charged $100 for the consult and have to pay for the medicine which was almost $100 as well.We also had a very poor experience with customer service. We had booked an appointment for our dog originally to get his ears checked, eyes and also to get some calming medication for when we take him to the groomers, upon booking an appointment and attending at the time we booked we were told that the appointment had been cancelled and we were made to look stupid with the receptionist stating we had cancelled it....why would we have cancel it if we have arrived on time for the appointment she was nothing but rude and convinced we had cancelled it, there was no I'm so sorry for this I don't know what happened it was all our fault, you would think to keep your customers happy you wouldn't make them feel stupid and try and resolve the issue as soon as possible.We had another experience today (after having to return a second time for a new appointment) where we hadn't mentioned we wanted to get our dog a vaccine upon asking the receptionist if we can add that onto today's consult she said oh no you might need to rebook another consult at another time"....like the needle would take less than a minute and they couldn't fit it in apparently. This was another example of them just wanting more money from you

So happy we made the switch to Reservoir Vet Clinic, we have a senior cat and I hadn't felt comfortable with his usual check ups for a bit, so we took him to Reservoir Vet Clinic when he became due for another check up and I'm glad I did! They are so thorough and do all they can to keep our cat calm when he's there. Very happy with them and would recommend in a heartbeat.

Friendly and welcoming staff who made our first visit a breeze. Staff are knowledgeable and interact with your loved ones while the clinic itself is clean and well presented. It is obvious those who work there enjoy what they do and love all creatures great and small. Prices were surprisingly acceptable as I was expecting higher fees. One thing I did appreciate (and I hope it continues) is staff not pushing packages or plans like dental care and pet insurance down your throat like other vets. All round a great vet so we will be back. Bruno says “thank you. woof”

Caring professional staff who take the time to make your pet comfortable and offer good advice.

Super happy we made the swap to Reservoir Vet Clinic! They've been very thorough in checking our cat's health and explaining everything they've been doing at every step. The vets we've seen (Dr Carlie & Dr Andrea) are wonderful and Dr Michelle who did the dental procedure was just as lovely on the phone. All the nurses are super friendly and helpful as well.Can't fault them at all, ever staff member we've interacted with has been great and you can tell they definitely have the animals' wellbeing at the front of everything they do.

I just took my dog there for her yearly vaccination. The staff were incredibly patient and understood that my dog felt very nervous. They were gentle with her. Would 100% recommended this vet