Access Canberra Service Centre Gungahlin

The staff are very helpful, but why is this place not open on Saturday?NSW motor registries are open for four hours on Saturday morning, which makes perfect sense for a government SERVICE. Given the long queue times, it is totally unreasonable that people should be forced to take leave from work just to renew a registration or driver's license. The ACT Government needs to start giving greater value to taxpayers for the staggering rates bills and other government fees that people in the Territory pay.

I have moved from nsw to act recently. I was holding lerner for bike and car. I took a course in upright in queanbean with act address and they said i can get red p from acess canberra if show they proof of address. I took course went to acess canberra. They told me to bring nsw lisense history. I got and went there. They holded me there for almost 1 hour and said they cant transfer then told me to act lerner course and road worthy test which i have already done. I told them that i did that already but thei Don't wanna do once they thought it cant be done. Wastage of money on liscense history and time. They don't cleary sayas at first . Its really terrible

The very incompetent staff they have. I visited to this office on 05 June 23 to transfer my VIC rego and was served by an Indian lady at counter 2 around 3.0 PM. She did 4 typos on the certificate of registration paper. She typed the wrong address, then also car year make was 2006 she typed 2003. Car variant typos. It cost me spending an extra hour to fix it and and an extra day to visit, waiting in the queue. She did NOT even apologized for her mistakes.

Very impolite indian staff at counter 1. Firstly, She didn’t greet and asked my documents rudely. No communication at all. On top she didn’t explained whats the next step for my license and directly took me to take photo. The guy on the photo booth was very helpful and greet us when he saw us. He instead explained the process.Was very disappointed with the service she provided.

Never answer their phone, I was waiting for 3 hours and never got through. How incompetent do you have to be in order to not answer a phone call

The staff that greet you quite rude and unprofessional.I know you guys get really busy and your kind of work can be stressful, but you dont need to take it out on new customers that come in to resolve their own issues.

Gave it one star only because I couldn't give it zero. Inept customer service. Came to obtain a driver's licence and ended up spending an hour getting the run around by stupid staff who, despite admitting that their systems were wrong, couldn't update those systems to reflect correct information about my circumstances. I was told to wait until they would call - no timeframe was given.

Done my Provisional Driving Test with Samson, such a great bloke and driving instructor. Highly suggest yous to do with Samson!

I hate bureaucracy but the people who work here made my kafkaesque situation a little easier.Also, my wait time on wednesday morning 9-12am was very short (5 mins).

Inexperienced staff and stupid policy on interstate registration transfer on privately purchased vehicle. Only making citizens poor by forcing them to go through fee-based checks. Doesn't deserve any star. The worst experience ever.