Falls of Sound - Independent Hearing Clinic Brisbane

Very happy with the service and professionalism. I was having issues with my Signia hearing aids. Previously I was able to change from one setting to the other. This functionality stopped and I was not able to rectify the problem. Tried all the usual battery changing, reloading the app, trying a different phone ( I use an Android) to no avail. Went to Falls of Sound after finding an article on this issue. Hearing aids as good as new within 20 minutes. Very grateful for the assistance and understanding.

i was so lucky to find this Audiology Company.Elode , on reception, was most welcoming and informative.Tresten was super helpful in every way, and as I have other medical issues, he was more than understanding and helpful.I am so pleased to find such a great establishment.

I recently had a problem with one of my hearing aids. I wandered in to the Indooroopilly Falls of Sound Office without an appointment. That was no problem and my hearing aid was sent off to the factory for free repairs. I had the aid back with in a week and it was working fine again.But I hadn’t realised because of the repair I needed to connect it up to my iPhone by Bluetooth again. So I again wandered into the Indooroopilly Office and again was treated very professionally and with courtesy. The staff member easily linked my aid to my phone via blue tooth and sent me the information I might need if it ever had to be done again.I have been a Falls of Sound Customer for many years now and am onto my second set of hearing aids. I’ve always been treated well. No problem is ever too big nor too small to deal with and staff are always polite, respectful, understanding and knowledgeable.I am very glad that I went to Falls of Sound all those years ago to talk about my hearing problems.

Great service today, 22 November 2022, for my hearing aids checkup. Nothing was too much trouble for all three staff, and I left feeling good with a competitive price, for my new rechargeable L 90 Phonak Hearing Aids.

They have looked after me since about 2007 and although I hadn't been in for a while it was time for new hearing aids. The new hearing Aids and accessories are awesome and have been easy to use and adjust to. The service and payment plans are great . After three visits for testing fitting and fine tuning I am out on my own and the most rewarding is the Bluetooth capabilities of the Aids for my mobile phone direct to ear now.

My Daughter had a hearing test with falls of sound early last year.We lost the report, but a quick call to Kerri and to problem was solved.She was able to find it quickly on her system and emailed it straight to us.Couldn't ask for a better business to deal with.

Very helpful staff . I enjoyed the time spent setting up my new hearing aids . It was a relaxed and friendly atmosphere with time spent to explain any issues i had .Love the Hearing aids

The audiologist Trestan was very thorough in his testing and did everything possible to ensure that I was happy with the sound in my hearing aid. He also addressed all my issues with the fitting. Kerri was extremely helpful in making our visit pleasant and looking after all our needs and making thoughtful suggestions to improve our overall experience. Would recommend strongly.

I live in W. Queensland and during a recent Brisbane visit, I had 11 days to try to get new aids made and fitted. I could not speak more highly of the successful efforts of the team at Falls of Sound to achieve such a great result, with additional, wonderful co-operation from the Starkey Rep, Phil. Elodie took me through the process of fitting, overall supervision by Trestan, and Phil on hand with more expert knowledge and advice. At the conclusion of my session I had my aids in and functioning, with my iphone set up ready for my first remote consultation with Trestan in a few weeks time, where he can make any adjustments needed remotely.Even though it was a serious time for me, needing firm personal and financial commitment, the whole Falls of Sound team made it an easy experience, with me feeling supported and guided. The wonderfully cheerful receptionist, Kerry, was so thoughtful in advising me when the aids had arrived there, so I wouldn't worry about timing.It could not have been a more positive experience!

Well done Kerrie you really did brighten my day . It was nothing short of fantastic. The audiologist was great and I left feeling happy.Keep up the great work I couldn’t have had better service