Mr Emergency Plumbing Dandenong

Top notch customer service! I got a call back within 3 minutes of sending my enquiry through the website. Chris D showed up the next day and was on time. Very polite and professional. Took off his shoes without me having to ask. Gave me a quote and once I said yes, started the job right away. Fantastic, very thorough job and will definitely recommend these guys.

SA-80221. Ron.FGreat guy! Super easy to chat with and quick install. Would highly recommend

Extremely bad service. Not professional at all. Like the other person’s review. Mr emergency and metropolitan plumbing and Jim’s plumbing are the same company. I feel like this job done was more like scamming the money. I personally never comment or leave bad review on company. But I’m very upset with the service this time.I called metropolitan plumbing for sewage overflow. Cost me $141.9 for just call out. When the technician came, he just gave me a quote without even looking. Charged me 2 hours jet clean fee which was done less than half an hour cost me $1289.80. When I ask the technician what happened. Is it anything connected to other unit, what exact Liu the problem is. The answer always: “I don’t know. I’m not sure.” Whatever I ask, it’s I’m not sure. I have to say he is very friendly and looks very nice. But in terms of work, I don’t think it’s professional enough.I asked the technician to send me the cctv picture and the future job quote on the day before he left. but I never got anything. I called metropolitan plumbing the next day asking for photo and quote. They only sent me quote. Since then, I basically called the company 3 times a day asking for my cctv photos. Because I need the evidence to talk to my neighbours. Everytime they said will send me, but never did. The technician doesn’t answer the phone as well. Called him directly for few times, went straight to his voicemail and no reply.I finally got the photo after 5 days constant calls and emails and online messages.Then I showed photos to my other plumber. They told me, with these photo, they can’t really tell the problem is on exactly where. Ron should have done detail cctv and tell me exactly what’s going on when he was on site. Now I have to pay extra money to ask other plumber to give evaluate the problem.What a bad service. Should have done job properly rather than just charge peoples money.I wish I could get my money refunded. With this amount of money, I could get a much much better service.If you don’t want to waste your money, stay away from these companies

Adam.BExcellent guy and very professionalA pleasure to deal with him

Adam was very professional, friendly, explained well and we are very happy with his service

Totally straight up with advice and solution SA103546

Adam,did an amazing job, extremely professional and helpful.

Frankie was extremely helpful and efficient when assisting us with major electrical issues.

SA 201850 RfFast service, polite and efficient.Great workers.But over priced.Follow up guy was amazing but my unit only needed a deep clean and it still cost me over $1000 for it. Which is pretty hefty. :(Guys were great, pricing is not.

Adam is very helpful with checking my heater and doing the quote. The service is organized on the next day.